Shaun CarrilloSC
Open to opportunities

Shaun Carrillo

@shauncarrillo

Security+ certified Service Desk Technician with hands-on IT support experience.

United States
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What I'm looking for

I am looking for a role that fosters growth, values collaboration, and challenges me to enhance my technical skills.

I am a Security+ certified Service Desk Technician with extensive hands-on experience in Active Directory, Entra ID, and Splunk. My background includes resolving tickets, staging systems, and providing IT support across multiple endpoints. I have a proven track record in managing asset inventory, user onboarding, and configuring the Microsoft ecosystem in both lab and enterprise settings.

Throughout my career, I have successfully created and managed user accounts, enforced multi-factor authentication, and applied Group Policy Objects for tiered access. My technical projects include simulating privilege escalation and lateral movement across domain-joined machines, as well as building custom dashboards in Splunk to monitor suspicious logins. I am passionate about leveraging my skills to enhance security and streamline IT operations.

Experience

Work history, roles, and key accomplishments

PH

Data Analyst & Lead Wellness Coach

Providence St. Joseph Hospital

Jul 2016 - Present (9 years)

Provided front-line technical support, performed system updates, and configured iPads to ensure compliance and seamless functionality. Managed and maintained IT inventory of 50+ Language Line Interpreter devices and accessories; resolved software and connectivity issues promptly to minimize downtime.

Education

Degrees, certifications, and relevant coursework

Western Governors University logoWU

Western Governors University

Bachelor’s degree in Cybersecurity and Information Assurance, Cybersecurity and Information Assurance

Currently pursuing a Bachelor's degree in Cybersecurity and Information Assurance. The program focuses on developing expertise in securing information systems and ensuring data integrity.

California State University, Fullerton logoCF

California State University, Fullerton

Bachelor’s degree in Kinesiology with Honors, Kinesiology

Grade: Honors

Completed a Bachelor's degree in Kinesiology with Honors. The curriculum covered human movement, exercise science, and health promotion.

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Shaun Carrillo - Data Analyst & Lead Wellness Coach - Providence St. Joseph Hospital | Himalayas