Shaun Carrillo
@shauncarrillo
Security+ certified Service Desk Technician with hands-on IT support experience.
What I'm looking for
I am a Security+ certified Service Desk Technician with extensive hands-on experience in Active Directory, Entra ID, and Splunk. My background includes resolving tickets, staging systems, and providing IT support across multiple endpoints. I have a proven track record in managing asset inventory, user onboarding, and configuring the Microsoft ecosystem in both lab and enterprise settings.
Throughout my career, I have successfully created and managed user accounts, enforced multi-factor authentication, and applied Group Policy Objects for tiered access. My technical projects include simulating privilege escalation and lateral movement across domain-joined machines, as well as building custom dashboards in Splunk to monitor suspicious logins. I am passionate about leveraging my skills to enhance security and streamline IT operations.
Experience
Work history, roles, and key accomplishments
Data Analyst & Lead Wellness Coach
Providence St. Joseph Hospital
Jul 2016 - Present (9 years)
Provided front-line technical support, performed system updates, and configured iPads to ensure compliance and seamless functionality. Managed and maintained IT inventory of 50+ Language Line Interpreter devices and accessories; resolved software and connectivity issues promptly to minimize downtime.
Education
Degrees, certifications, and relevant coursework
Western Governors University
Bachelor’s degree in Cybersecurity and Information Assurance, Cybersecurity and Information Assurance
Currently pursuing a Bachelor's degree in Cybersecurity and Information Assurance. The program focuses on developing expertise in securing information systems and ensuring data integrity.
California State University, Fullerton
Bachelor’s degree in Kinesiology with Honors, Kinesiology
Grade: Honors
Completed a Bachelor's degree in Kinesiology with Honors. The curriculum covered human movement, exercise science, and health promotion.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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