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Robert BakariRB
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Robert Bakari

@robertbakari

I build reliable operations workflows and resolve high-stakes cases end-to-end.

Kenya
Message

What I'm looking for

I'm looking for an operations or service-delivery role where I can own complex cases, build scalable processes, coordinate across teams, and improve accuracy, compliance, and customer outcomes.

I've managed payment disputes, technical escalations, and sensitive documentation across Sportserve International, Novanex Systems, Exclusive Networks Africa, and the United Nations Office in Nairobi. I take ownership from triage through resolution, coordinating with Finance, IT, Legal, HR, and Operations while protecting service quality, accuracy, and compliance.

I've built onboarding, training, audit, and workflow processes, managed high-volume payment cycles, and maintained dependable records across accounting and ERP systems. I bring a practical, structured approach to improving SOPs, dashboards, case management, and partner-facing operations while meeting SLA and CSAT targets.

Experience

Work history, roles, and key accomplishments

NL
Current

Finance & Accounts Assistant

Novanex Systems Limited

Mar 2025 - Present (1 year 7 months)

Maintains accurate financial and transactional records across accounting and ERP systems, reviews supplier invoices and contracts for compliance, and prepares management accounts and performance reports. Supports internal and external audits with structured documentation.

Education

Degrees, certifications, and relevant coursework

University of Nairobi logoUN

University of Nairobi

Bachelor of Commerce, Finance

Bachelor of Commerce with a focus on Finance from the University of Nairobi, completed in 2016.

IU

Inoorero University

Diploma, Information Technology

Diploma in Information Technology from Inoorero University, completed in 2012.

AE

AWS Educate

AWS Educate Certificate, Machine Learning

Completed AWS Educate Machine Learning Foundations course.

Asana logoAS

Asana

Asana Workflow Specialist Certificate, Workflow Management

Earned the Asana Workflow Specialist Certificate and completed the AI for Work course.

Coursera logoCO

Coursera

Google Project Management Certificate, Project Management

Completed the Google Project Management certification through Coursera.

Fortinet logoFO

Fortinet

Fortinet Network Security Expert (NSE) 1–3, Network Security

Completed Fortinet Network Security Expert (NSE) certification, Levels 1–3.

Tech stack

Software and tools used professionally

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