Open to opportunities

Aaron Onen

@aarononen

Message

Customer-focused finance and revenue operations leader driving cash flow and scalable systems.

Kenya

Message

What I'm looking for

I seek a role where I can lead finance and revenue operations, streamline contract-to-cash, strengthen cash flow, and scale systems while collaborating cross-functionally.

I am a finance and revenue operations professional with a decade of customer success experience, now owning finance operations and revenue cycles. I manage receivables in QuickBooks, support month-end close, and produce accurate P&L reporting to inform strategic decisions.

At Ajua I own tax and statutory compliance for the Kenyan entity, run end-to-end invoicing and collections, process payroll, and document finance procedures to reduce tribal knowledge and improve reliability. I improved account revenue by 10% while maintaining strong retention through systematic renewal tracking and upsell identification.

I specialize in connecting customer-facing activities to financial outcomes using SQL, Tableau, and financial systems like QuickBooks and Netsuite. I build scalable processes, reduce onboarding time, and translate data into actionable forecasts and churn predictions to protect revenue and support growth.

Experience

Work history, roles, and key accomplishments

Current

Acting Finance Ops Manager

Current

Ajua

Aug 2025 - Present (7 months)

Own end-to-end finance operations including iTax statutory filings, full-cycle payroll, client invoicing and collections in QuickBooks, and produce P&L and aged receivables reporting to support month-end close and cash flow management.

Quickbooks Payroll Processing Accounts Receivable Month End Close P&L management Revenue Recognition Reconciliations

Customer Success Manager

Ajua

May 2024 - Oct 2025 (1 year 5 months)

Managed client lifecycle and renewal processes, identified upsell opportunities that increased account revenue by 10%, and delivered data-driven insights to reduce churn and improve NPS by 10%.

& Customer Success Revenue Operations Renewal Management NPS Data Analysis Upsell Salesforce Tableau

Client Service Analyst

Upwork

Aug 2023 - May 2024 (9 months)

Delivered freelance operations and analytics services to SaaS clients, achieving a 95% on-time delivery rate and 4.8/5 client satisfaction by implementing structured workflows and performance reporting.

Project Management SQL Tableau Stakeholder Management Process Improvement

Client Account Associate

Velocity Global LLC

May 2022 - Aug 2023 (1 year 3 months)

Managed global client onboarding and payroll operations, achieving 100% compliance across 20+ countries, reducing payroll errors by 20%, and improving onboarding processing time by 30% through automation.

Global Payroll & Compliance Onboarding Payroll Reporting Process Optimization Document Management Cross Functional Collaboration

Account Relationship Manager

Standard Chartered Bank

Apr 2021 - May 2022 (1 year 1 month)

Managed a portfolio of 250+ high-value clients, drove a 10% weekly onboarding rate for core banking solutions, and ensured 100% KYC/AML compliance while improving retention and digital adoption.

Relationship Management Sales Operations KYC Onboarding Revenue Growth Stakeholder Management

Affluent Service Manager

Standard Chartered Bank

Apr 2019 - Apr 2021 (2 years)

Oversaw 400+ affluent client portfolios, provided data-driven investment recommendations, maintained 100% regulatory compliance, and processed account requests with 99% accuracy.

Risk & Compliance Cash & Instrument Verification Financial Analysis

Client Center Executive

Standard Chartered Bank

Jun 2015 - Mar 2019 (3 years 9 months)

Achieved a 90% conversion rate and 90% FCR by promoting digital adoption, piloting digital account processes, and coaching agents to improve service delivery and operational efficiency.

Customer Service Digital Adoption Coaching

CDD Analyst

Standard Chartered Bank

May 2014 - Jun 2015 (1 year 1 month)

Performed 20+ daily CDD reviews for SME accounts, ensuring 100% adherence to AML/KYC regulations and delivering training to standardize AML procedures across teams.

AML Compliance Transaction Monitoring Risk Assessment Policy Training Regulatory Reporting

Sales, Logistics & Finance Intern

BroadBand Communications Networks Limited

Jun 2012 - Sep 2012 (3 months)

Supported sales proposals, invoice generation, expense reconciliation, and inventory coordination, contributing to accurate financial records and timely order fulfillment.

Invoice Processing Sales Support Financial Reporting Logistics