Open to opportunities

Peris Muniu

@perismuniu

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Experienced operations and customer service professional with strategic leadership skills.

Kenya

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What I'm looking for

I am looking for a role that values strategic leadership and operational excellence, with opportunities for growth and innovation.

I am an accomplished operations and customer service professional with over 15 years of experience in enhancing service delivery and optimizing processes across diverse sectors. My career has been marked by a commitment to driving customer satisfaction and improving operational efficiency through innovative leadership. I have successfully managed teams in Customer Service, Procurement, Fleet Operations, and Compliance, ensuring alignment with organizational goals and regulatory standards.

Throughout my career, I have demonstrated strong leadership and strategic thinking abilities, executing complex projects from ideation to implementation. I am recognized for my ability to engage stakeholders and deliver high-impact results in dynamic environments. My focus on continuous improvement and data-driven decision-making has enabled me to develop effective strategies that enhance customer experience and streamline business processes.

Experience

Work history, roles, and key accomplishments

Current

Operations Officer

Current

Rentokil Initial

Aug 2023 - Present (2 years)

Supported recruitment, training, and performance management of staff across Customer Service, Support Services, Procurement, and Administration. Managed Customer Service & Retention teams, ensuring call quality standards, service excellence, and achievement of monthly performance targets.

Performance Management Customer Experience Retention Management Strategic Planning Property Management Asset Management Fleet Management Procurement Cost Control Security Risk Oversight

Operations and Customer Service Team Lead

IMG Worlds of Adventure

Jan 2016 - Dec 2018 (2 years 11 months)

Coordinated procurement of retail merchandise in line with set procurement policies and budget. Developed strategies to improve customer retention, including feedback collection and personalized engagement initiatives.

Procurement Facilities Management Customer Retention Service Management Team Management Workflow Management Inventory Management Lease Agreements

Operations and Administrative Executive

FSI Capital LTD

Sep 2009 - Dec 2015 (6 years 3 months)

Oversaw daily branch operations to ensure smooth service delivery and monitored loan disbursement and repayment processes. Supervised customer service representatives to ensure excellent client interactions and handled client complaints.

Operations Management Administrative Management Customer Service Client Relations Compliance Reporting Disbursement Process

Education

Degrees, certifications, and relevant coursework

KCA University

Master of Business Administration, Corporate Management

2024 -

Currently pursuing a Master of Business Administration with a focus on Corporate Management. This program enhances strategic thinking and leadership skills.

KCA University

Bachelor of International Business Management, International Business Management

2021 - 2023

Completed a Bachelor of International Business Management, gaining comprehensive knowledge in global business practices. The curriculum covered various aspects of international trade and management.