Eva Kangurù
@kanguru1
Results-driven operations manager with expertise in finance and customer service.
What I'm looking for
As a seasoned operations manager with over 8 years of experience, I bring a wealth of knowledge in finance, customer service, and business operations. My expertise spans procurement, bookkeeping, cost reduction, and leadership, with a proven track record of driving business growth and improving operational efficiency.
In my current role as CEO/Operations Manager at Happy Feet Collections LTD, I have successfully spearheaded comprehensive business operations, enhanced customer satisfaction, and secured financial growth opportunities through strategic negotiations. My ability to rapidly assimilate new information, coupled with robust organizational skills, has enabled me to manage complex operations with precision.
With a strong background in finance and accounting, I possess excellent negotiation skills, and am well-versed in financial statements, bookkeeping, and accounting principles. My experience in customer service has equipped me with the ability to provide exceptional service, ensuring high levels of customer satisfaction.
Experience
Work history, roles, and key accomplishments
CEO/Operations Manager
Happy Feet Collections LTD
May 2016 - Present (9 years 1 month)
Spearheading comprehensive business operations including sourcing, marketing, and sales. Enhancing operational efficiency and boosting customer satisfaction through high-quality products.
Technical Support Specialist
Freelance
May 2022 - Present (3 years 1 month)
Providing Tier 1-3 technical support for various technology platforms through chat and email. Diagnosing and troubleshooting customer product-related issues while ensuring high levels of customer satisfaction.
Administrator/PA
Tecura Africa
Mar 2010 - Jul 2010 (4 months)
Streamlined office operations, managed payroll, and ensured accurate remittance of statutory deductions while delivering exceptional customer service.
Customer Service Representative (Internship)
Interconsumer Products Limited
Dec 2008 - Dec 2008 (0 months)
Collaborated with sales representatives to manage order fulfillment and executed telemarketing strategies while providing exceptional service to customers.
Finance & Operations Manager
Kitengela Boys and Girls High Schools
Mar 2010 - Jul 2010 (4 months)
Managed billing, expense tracking, and payroll operations for a diverse workforce. Produced management reports and optimized procurement procedures, achieving significant cost reductions.
Education
Degrees, certifications, and relevant coursework
Eva hasn't added their education
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Tech stack
Software and tools used professionally
Availability
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