At Amalgamated Life, I handle 50+ member inquiries daily through chat, email, portal requests, and written channels, maintaining a 98% customer satisfaction rating. I resolve escalated complaints and use Salesforce CRM and Eldorado Claims System to track interactions and update records.
I also helped train new team members on systems, processes, and member interactions. Previously, at Designer Brands Inc., I served customers and maintained inventory records; at Acme Markets, Inc., I handled daily cash and credit transactions.
