Rob Allmand
@roballmand
Remote customer success specialist optimizing CRM workflows and scaling B2B operations.
What I'm looking for
I am a remote customer success specialist with over four years of experience improving CRM workflows, managing payment disputes, and scaling B2B operations across multiple U.S. states while working from Denmark.
At Mythoscopic Arts, I resolved 90%+ of customer inquiries within 24 hours using Zendesk and RingCentral VoIP, authored product guides that increased first-contact resolution by 20%, and developed AI training datasets to improve automation accuracy.
Previously, I managed hiring and operations for an Orlando branch remotely from Copenhagen, implemented refund workflows that cut resolution time by 30%, and produced a video campaign that achieved 190,000+ views and a 24% engagement lift.
I hold a Bachelor of Arts & Humanities with a distinction in Creative Writing, and I bring strong written and verbal communication, process improvement, and remote team coordination skills to roles focused on customer success and operations.
Experience
Work history, roles, and key accomplishments
Communications & Content Specialist
Mythoscopic Arts
Sep 2022 - Present (3 years 1 month)
Resolved 90%+ of customer inquiries within 24 hours via Zendesk and RingCentral VoIP, led engagement initiatives that improved retention by 15%, and authored product guides that raised first-contact resolution by 20%.
Office Supervisor & Creative Lead
Gravelshop.com
Jul 2020 - Sep 2022 (2 years 2 months)
Remotely managed hiring and operations for the Orlando branch across 16 U.S. states, implemented a refund workflow reducing resolution time by 30%, and produced a video campaign with 190,000+ views that increased engagement 24%.
Communications Coordinator
Aetherreach
Jul 2019 - Jul 2020 (1 year)
Created internal documentation and training resources that improved onboarding and team efficiency, edited 100+ marketing materials for clarity, and resolved CRM issues to improve response time by 20%.
Education
Degrees, certifications, and relevant coursework
Unknown (Milton Keynes)
Bachelor of Arts, Arts & Humanities
2016 - 2019
Grade: Distinction in Creative Writing
Completed a Bachelor honours degree with a distinction in Creative Writing and studies in Western Philosophy between 2016 and 2019 in Milton Keynes, UK.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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