Rob Allmand

I am a remote customer success specialist with over four years of experience improving CRM workflows, managing payment disputes, and scaling B2B operations across multiple U.S. states while working from Denmark.

At Mythoscopic Arts, I resolved 90%+ of customer inquiries within 24 hours using Zendesk and RingCentral VoIP, authored product guides that increased first-contact resolution by 20%, and developed AI training datasets to improve automation accuracy.

Previously, I managed hiring and operations for an Orlando branch remotely from Copenhagen, implemented refund workflows that cut resolution time by 30%, and produced a video campaign that achieved 190,000+ views and a 24% engagement lift.

I hold a Bachelor of Arts & Humanities with a distinction in Creative Writing, and I bring strong written and verbal communication, process improvement, and remote team coordination skills to roles focused on customer success and operations.