Open to opportunities

Rob Allmand

@roballmand

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Remote customer success specialist optimizing CRM workflows and scaling B2B operations.

Denmark

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What I'm looking for

I seek remote roles in customer success or operations where I can optimize CRM workflows, reduce disputes, and lead process improvements in collaborative, growth-oriented teams.

I am a remote customer success specialist with over four years of experience improving CRM workflows, managing payment disputes, and scaling B2B operations across multiple U.S. states while working from Denmark.

At Mythoscopic Arts, I resolved 90%+ of customer inquiries within 24 hours using Zendesk and RingCentral VoIP, authored product guides that increased first-contact resolution by 20%, and developed AI training datasets to improve automation accuracy.

Previously, I managed hiring and operations for an Orlando branch remotely from Copenhagen, implemented refund workflows that cut resolution time by 30%, and produced a video campaign that achieved 190,000+ views and a 24% engagement lift.

I hold a Bachelor of Arts & Humanities with a distinction in Creative Writing, and I bring strong written and verbal communication, process improvement, and remote team coordination skills to roles focused on customer success and operations.

Experience

Work history, roles, and key accomplishments

Current

Communications & Content Specialist

Current

Mythoscopic Arts

Sep 2022 - Present (3 years 1 month)

Resolved 90%+ of customer inquiries within 24 hours via Zendesk and RingCentral VoIP, led engagement initiatives that improved retention by 15%, and authored product guides that raised first-contact resolution by 20%.

Zendesk RingCentral AI Training Data Zendesk Guide Authoring Customer Retention Remote Support Trello

Office Supervisor & Creative Lead

Gravelshop.com

Jul 2020 - Sep 2022 (2 years 2 months)

Remotely managed hiring and operations for the Orlando branch across 16 U.S. states, implemented a refund workflow reducing resolution time by 30%, and produced a video campaign with 190,000+ views that increased engagement 24%.

Operations Management Hiring Refund Workflows Automation Project Management

Communications Coordinator

Aetherreach

Jul 2019 - Jul 2020 (1 year)

Created internal documentation and training resources that improved onboarding and team efficiency, edited 100+ marketing materials for clarity, and resolved CRM issues to improve response time by 20%.

Documentation Training Editing Google Workspace CRM Troubleshooting Onboarding Team Coordination

Education

Degrees, certifications, and relevant coursework

Unknown (Milton Keynes)

Bachelor of Arts, Arts & Humanities

2016 - 2019

Grade: Distinction in Creative Writing

Completed a Bachelor honours degree with a distinction in Creative Writing and studies in Western Philosophy between 2016 and 2019 in Milton Keynes, UK.