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RM Rivera

@rmrivera1

Collections and administrative support specialist for a healthcare staffing agency, reviewing invoices and applying payments in QuickBooks Online.

Philippines

Message

In my current role with a confidential healthcare staffing agency, I support collections and administrative operations by following up on outstanding accounts, reviewing invoices, and applying customer payments in QuickBooks Online. I also review timesheets and investigate payment discrepancies to support accurate billing and payroll processes.

Previously, I supported customer accounts through live chat at RPM TELECOM and handled research, lead generation, and data entry for organizations including Solar Equip and Found Pinoy (Remote Workmate Pty. Ltd.). Across these roles, I maintained customer and prospect records, processed payments, and responded to account and billing inquiries.

Experience

Work history, roles, and key accomplishments

Live Chat Support Representative

RPM Telecom

Jan 2021 - Dec 2023 (2 years 11 months)

Delivered real-time customer support via live chat, assisting with account inquiries, billing, and service requests. Updated customer records using Zoho CRM and scheduled appointments.

Live Chat Customer Service Zoho CRM Account Management Appointment Scheduling

Data Entry & Lead Generation Specialist

Found Pinoy

Jul 2016 - May 2017 (10 months)

Conducted online research to identify prospective clients and maintained accurate business information in CRM databases. Performed high-volume data entry and supported lead generation initiatives.

Data Entry Lead Generation Zoho CRM Google Sheets Internet Research VPN

Partnerships Coordinator

Leadership Management

Sep 2016 - Dec 2016 (3 months)

Researched and identified HR decision-makers across Australian organizations. Managed prospect information using Salesforce CRM and coordinated outreach for leadership events.

Salesforce Data Research Lead Generation Event Coordination Administrative Support

Data Research & Administrative Support

5Media Agency

Oct 2015 - Mar 2016 (5 months)

Communicated with prospective customers via email and chat, maintained customer records, and coordinated appointments for the sales team. Performed administrative tasks including documentation and data entry.

Customer Service Email Support Data Entry Administrative Support Appointment Scheduling

Sales Chat Executive

Startek

Jun 2014 - Feb 2015 (8 months)

Assisted customers with account inquiries, billing questions, and service concerns through live chat. Processed payments and updated account information with accuracy.

Live Chat Customer Service Payment Processing Account Management

Finance Specialist

iQor

Jan 2010 - Dec 2011 (1 year 11 months)

Assisted customers with account inquiries, payment processing, and billing concerns. Provided technical support for mobile devices and resolved account issues.

Customer Service Payment Processing Technical Support Account Management

Customer Support Representative

TeleTech

Jun 2008 - Dec 2008 (6 months)

Assisted customers with account management, billing inquiries, and payment processing. Provided technical support for mobile devices and recommended products based on customer needs.

Customer Service Billing Payment Processing Technical Support Sales

Administrative Support Specialist

Solar Equip

Feb 2015 - Present (11 years 9 months)

Conducted online research to identify prospective businesses and contacts in the solar energy industry. Maintained lead databases and supported administrative functions.

Data Research Lead Generation Data Entry Spreadsheets Database Management

Collections & Administrative Support Specialist

Healthcare Staffing Agency

Monitored outstanding client accounts, reviewed aging reports, investigated payment discrepancies, and applied payments using QuickBooks Online. Supported payroll operations by reviewing timesheets and coordinating with internal teams to resolve account issues.