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Miths Gutib

@mithsgutib

Appointment Setter at Sunrock Solar US, connecting prospective customers with solar energy products.

At Sunrock Solar US, I make outbound calls to prospective customers about solar energy products and services, then collaborate with the sales team to hand off qualified leads.

At Teleperformance Philippines, I coached representatives and used Power BI data to track performance and identify skill gaps. I also monitored customer satisfaction KPIs and handled complex billing escalations.

Earlier at Teleperformance Philippines, I supported customers with billing, collections, and technical issues, while contributing to retention and service upgrades. At Ntratobiz Co., I recorded financial transactions, verified data, and assisted with tax preparation.

Experience

Work history, roles, and key accomplishments

Current

Appointment Setter

Current

Sunrock Solar US

Jan 2026 - Present (9 months)

Made outbound calls to prospective customers to promote solar energy products and services. Collaborated with the sales team to ensure smooth handoff of qualified leads and maintained accurate records in CRM systems.

Outbound Calling Sales CRM Appointment Setting Lead Management

Operations Supervisor

Teleperformance Philippines

Jan 2024 - Jan 2026 (2 years)

Led team coaching sessions and daily huddles to align goals and address challenges. Provided individualized coaching to 12 representatives using Power BI data to track performance and identify skill gaps.

Coaching Team Leadership Power BI KPI Monitoring Customer Satisfaction Escalation Handling Billing Mentorship Performance Monitoring

Customer Operations Expert

Teleperformance Philippines

Jan 2022 - Jan 2024 (2 years)

Managed inbound and outbound calls for billing and collections, ensuring timely resolution of customer concerns. Delivered effective troubleshooting support and generated added value by setting up new sales accounts and promoting service upgrades.

Billing Collections Technical Support Troubleshooting Sales CRM KPIs Customer Retention Customer Satisfaction

Accounting Staff

Ntratobiz Co.

Jan 2021 - Jan 2022 (1 year)

Recorded and maintained accurate financial transactions to support daily accounting operations. Assisted in tax season preparation and maintained structured records through CRM systems.

Accounting Data Entry Financial Transactions Tax Preparation CRM Record keeping