RRRizvi Ahmed Romim
@rizviahmedromim
Customer-focused support representative skilled in telemarketing, surveys, and client relationship management.
BangladeshWhat I'm looking for
I am a customer-focused support representative with experience in telemarketing, customer service, and remote support roles across campaigns like Home Improvement and Merchant Cash Advance. I have a BA in English and a track record of resolving client issues, improving processes, and supporting team performance to maintain brand consistency.
My background includes remote customer support for iGaming, survey design and data collection, and executing marketing-aligned campaigns. I deliver accurate data, actionable insights, and strong client relationships while mentoring teammates and driving timely resolution of customer issues.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Ricochet Resources Limited
Oct 2024 - Present (1 year 1 month)
Made cold calls and promoted home improvement and Merchant Cash Advance services, building client relationships and identifying process improvements to increase satisfaction.
Customer Support Representative
Mostbet Online Betting Company
Jul 2023 - Sep 2024 (1 year 2 months)
Provided remote customer support for iGaming customers, resolved issues, monitored pending cases, and supported telemarketing team performance improvements from July 2023 to September 2024.
Survey Specialist
USA, Australia, UK & NZ Survey
Jan 2019 - Dec 2022 (3 years 11 months)
Conducted remote online surveys, ensured data accuracy, developed sampling plans and questionnaires, and delivered insights and reports to project managers and clients.
Education
Degrees, certifications, and relevant coursework
Kazi Azimuddin College
Bachelor of Arts, English
2019 - 2022
Completed a Bachelor of Arts in English at Kazi Azimuddin College from 2019 to 2022.
Uttara High School & College
Higher Secondary Certificate, Science
Completed Higher Secondary Certificate (H.S.C.) with a focus in Science.
Safiuddin Sarker Academy & College
Secondary School Certificate, Science
Completed Secondary School Certificate (S.S.C.) with a focus in Science.
Tech stack
Software and tools used professionally
Availability
Location
BangladeshAuthorized to work in
Job categories
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