Open to opportunities

Rizki Perdana Sucipto

@rizkiperdanasucipto

Customer Success professional focused on driving user retention and building trust through high-quality communication and empathy.

Indonesia

Message

What I'm looking for

I seek customer-focused roles where I can use CRM and technical troubleshooting skills, work collaboratively in fast-paced teams, and grow in operations or support leadership.

I believe that great customer support is the backbone of any successful remote company. With a background in FnB, I bring a human touch to every digital interaction.

I pride myself on my ability to remain calm under pressure and provide 'white-glove' service to every user. I don't just solve the ticket; I look for ways to improve the overall user experience.

Experience

Work history, roles, and key accomplishments

Steward

Boga Group

Dec 2024 - Mar 2025 (3 months)

I was a steward at Yakiniku Like

Customer Service Communication Cleaning

Steward (Daily Worker)

Yakiniku Like

Dec 2024 - Mar 2025 (3 months)

Supported kitchen and front-of-house operations in a high-volume restaurant, maintaining hygiene standards and improving service flow to ensure rapid turnaround times.

Food Safety Team Collaboration Time Management

Administrative Operations

Nine Net

Jun 2019 - Mar 2023 (3 years 9 months)

Managed point-of-sale and time-allotment systems for a high-traffic internet cafe, performed hardware maintenance for 20+ stations, and resolved customer technical and service issues to minimize downtime and billing errors.

Customer Support Point of Sale Time Management Ticketing Conflict Resolution Cash Handling