ESEndrhue Ferdinands Simarmata
@endrhueferdinandssim
Customer service professional skilled in high-volume support, CRM, and digital communication.
IndonesiaWhat I'm looking for
Saya seorang profesional Customer Service dengan pengalaman lebih dari satu tahun menangani rata-rata 200 pelanggan per hari menggunakan CRM Qontak, Excel, Notion, Discord, dan platform digital lain untuk memastikan kepuasan pelanggan dan kelancaran operasi.
Selama bekerja di VCGamers dan PT. Thrifted Galz Vintage saya mengelola laporan harian penjualan, memantau pesanan, mengelola promosi online, dan berkoordinasi lintas tim untuk meningkatkan pelayanan. Saya berkomitmen pada respons cepat, komunikasi ramah, dan perbaikan proses berkelanjutan.
Experience
Work history, roles, and key accomplishments
Customer Service
VCGamers
Feb 2025 - May 2025 (3 months)
Managed and responded to an average of 200 customers per day across email, website, and CRM Qontak, maintained server uptime for marketplace operations, and produced daily sales reports to ensure smooth order fulfillment and high customer satisfaction.
Customer Service
PT. Thrifted Galz Vintage
Apr 2022 - Feb 2024 (1 year 10 months)
Handled customer inquiries and complaints via Instagram and CRM Qontak with fast, friendly responses, produced routine sales reports and supported online promotions to boost visibility and buyer loyalty.
Barista
Akademi Kopi Franchise
Nov 2022 - Apr 2023 (5 months)
Prepared beverages and delivered professional, courteous customer service while maintaining cleanliness and adhering to health and safety standards.
Education
Degrees, certifications, and relevant coursework
Universitas Kristen Indonesia
Ilmu Komunikasi
2021 -
Pursuing studies in Ilmu Komunikasi with coursework focused on communication theory and media practices.
SMAN 52 Jakarta
High School Diploma, Ilmu Pengetahuan Sosial
2018 - 2021
Completed secondary education with focus in Ilmu Pengetahuan Sosial (social sciences).
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Job categories
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