Chiets Nojiely Cabolosan
@chietsnojielycabolos
Customer service professional with inbound and outbound call center experience, resolving customer inquiries and complaints.
PhilippinesWhat I'm looking for
I handled inbound and outbound customer calls as a Call Center Agent, resolving inquiries and complaints while meeting service-level targets.
In that fast-paced, metrics-driven role, I maintained accuracy and professionalism under pressure.
As a Virtual Assistant, I managed scheduling, correspondence, and client communications remotely, with timely follow-up across multiple time zones.
As Customer Service Staff, I delivered front-line support and helped maintain schedules for smooth daily operations. I’m seeking a customer-facing role in Dubai’s fast-paced service industry.
Experience
Work history, roles, and key accomplishments
Call Center Agent
Inbound & Outbound
Mar 2025 - May 2025 (2 months)
Handled high volume of inbound and outbound customer calls, resolving inquiries and complaints while meeting service-level targets. Maintained accuracy and professionalism under pressure in a fast-paced, metrics-driven environment.
Virtual Assistant
Unknown
Oct 2024 - Jan 2025 (3 months)
Managed scheduling, correspondence, and client communications remotely, ensuring accuracy and timely follow-up. Supported day-to-day administrative operations while coordinating across multiple time zones.
Customer Service Staff
Unknown
Jul 2024 - Oct 2024 (3 months)
Delivered front-line customer support, addressing client needs and maintaining consistent service standards. Assisted in creating and maintaining schedules to support smooth daily operations.
Education
Degrees, certifications, and relevant coursework
Saint Michael College
BS in Tourism Management, Tourism Management
2022 - 2024
Pursued a Bachelor of Science in Tourism Management, gaining knowledge in tourism and hospitality operations.
Saint Michael College
ABM, Accountancy, Business and Management
2019 - 2021
Completed the Accountancy, Business and Management (ABM) strand, focusing on business and management fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
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