RIYA BINOY
@riyabinoy
I deliver efficient customer support and operational service across banking, aviation, and fast-paced environments.
IndiaWhat I'm looking for
I'm currently delivering customer support for SBI Bank through Teleperformance in Bengaluru, resolving complex inquiries using bank operations knowledge and clear communication.
Previously, I supported HR administration at Nextgenpro Innovation and Edupark Pvt Ltd in Kochi, managing confidential employee records, internal policies, and handbooks. My BBA in Aviation Management also involved hospitality and guest relations for campus events, where I coordinated logistics in fast-paced settings.
I'm committed to service excellence, safety, professional presentation, and thoughtful problem-solving across diverse customer-facing operations.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
SBI Bank Teleperformance
Jan 2026 - Present (8 months)
Delivered efficient customer support in a fast-paced environment, leveraging deep knowledge of bank operations and procedures to resolve complex inquiries and ensure high client satisfaction.
Education
Degrees, certifications, and relevant coursework
Kristu Jayanti College
Bachelor of Business Administration, Aviation Management
2022 - 2025
Activities and societies: Managed hospitality and guest relations for campus events, demonstrating strong cross-cultural communication, problem-solving, and logistics coordination in fast-paced settings.
Pursued BBA in Aviation Management, maintaining consistent academic excellence and managing hospitality and guest relations for campus events.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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