Ritika Tripathi

I am a dedicated customer service professional with two years of focused experience in customer support, airport operations, and corporate process workflows. I bring strong interpersonal skills and a calm, professional demeanor when working under pressure.

At Genpact I delivered end-to-end customer support, collaborated across teams to drive process improvements, and maintained high accuracy in data handling and documentation. My time as a security officer with IndiGo involved enforcing aviation safety protocols, managing screening procedures, and providing reliable on-ground support at a busy terminal.

Earlier internship experience at GMR Group provided practical exposure to airport systems, ground staff coordination, and terminal management, rounding out my operational understanding. I hold a diploma in Airport Management and Customer Service and a B.A., which support my technical and administrative capabilities.

I am committed to contributing to a reputed organisation where I can apply my customer-first mindset, operational experience, and collaborative approach to improve service efficiency and passenger experience.