Ritokeh Owolabi
@ritokehowolabi
Customer Support & Client Operations professional delivering proactive, accurate client experiences.
NigeriaWhat I'm looking for
I’m a Customer Support, Client Operations and Customer Success professional with experience supporting clients across African markets through order coordination, contract administration, customer communication, and relationship management. I’m skilled at resolving customer concerns, coordinating with cross-functional teams, and maintaining accurate operational documentation—known for proactive follow-up and attention to detail.
In my roles, I coordinated planning and delivery of 5+ corporate team-building retreats, prepared proposals and invoices, introduced clients to company services, and followed up on pricing, discounts, and planned engagements. I also coordinated client orders across African markets by preparing invoices, verifying payments, placing orders with headquarters in China, tracking production timelines, and communicating delivery updates, while managing NDA and sales contract workflows between prospective clients and the Legal team.
Experience
Work history, roles, and key accomplishments
Business Associate
TeamBuildingInternational
Nov 2025 - Apr 2026 (5 months)
Coordinated the planning and delivery of 5+ corporate team-building retreats, including venue research, vendor coordination, and event logistics. Prepared proposals and invoices, introduced prospective clients to company services, and followed up on pricing, discounts, and planned engagements.
Sales & Client Operations Assistant
NEXGOPOS
Apr 2024 - Nov 2025 (1 year 7 months)
Coordinated client orders across African markets by preparing invoices, verifying payments, placing orders with headquarters in China, and tracking production timelines. Managed NDA and sales contract workflows with the Legal team through final execution, and oversaw market research to identify trends and customer needs.
Content & Personal Assistant (Remote)
TeamBuildingInternational
Jan 2024 - Jan 2025 (1 year)
Launched and managed the company’s Instagram page by planning content, editing programme footage into short-form videos, writing captions, and publishing posts.
Education
Degrees, certifications, and relevant coursework
University of Abuja
Bachelor of Arts (B.A.), English Language & Literary Studies
2018 - 2022
Completed a Bachelor of Arts (B.A.) in English Language & Literary Studies at the University of Abuja from 2018 to 2022.
Google Digital Garage
Fundamentals of Digital Marketing, Digital Marketing
Completed Fundamentals of Digital Marketing through Google Digital Garage.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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