RURITA UZODINMA
@ritauzodinma
Customer support and application support specialist delivering reliable technical help.
NigeriaWhat I'm looking for
I am a Customer Support and Application Support Specialist with over five years of experience supporting fintech and digital banking customers.
I have a proven track record resolving technical and customer issues, managing support tickets, and delivering excellent customer experiences across email, chat, and phone channels.
I work extensively with Zendesk, CRM and ticketing systems, and remote support tools, collaborating with technical teams to resolve escalations and creating documentation to improve support efficiency.
My measurable results include maintaining a 90%+ customer satisfaction rating and supporting enterprise banking users and digital platforms through effective troubleshooting and incident management.
Experience
Work history, roles, and key accomplishments
Application Support Specialist
Access Bank Plc
Nov 2019 - Present (6 years 3 months)
Resolve customer and technical issues for enterprise banking users and digital platforms, reducing escalations through collaboration with technical teams and creating documentation to improve support efficiency.
Customer Support Specialist
Soko Lending Company
Mar 2019 - Oct 2019 (7 months)
Provided email, phone, and CRM-based customer support, maintaining a 90%+ customer satisfaction rating and resolving account, payment, and loan inquiries while documenting support interactions.
Education
Degrees, certifications, and relevant coursework
Ajayi Crowther University
Bachelor of Science, Statistics
Completed a Bachelor of Science in Statistics, focusing on statistical methods and data analysis relevant to business and research applications.
Federal Polytechnic Oko
Higher National Diploma, Chemistry
Completed a Higher National Diploma in Chemistry with coursework and practical lab experience in chemical analysis and applied chemistry techniques.
Federal Polytechnic Oko
Ordinary National Diploma, Science Laboratory Technology
Completed an Ordinary National Diploma in Science Laboratory Technology, gaining hands-on experience in laboratory procedures and instrumentation.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
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