Moise NTUMBA
@moisentumba
I am a bilingual customer service professional specializing in technical support and client success.
CanadaWhat I'm looking for
I am a bilingual customer service professional with over 4 years of client-facing experience delivering remote technical support and clear solutions.
At BDC I served as a brand ambassador and first point of contact for technical and product-related client inquiries, trained and mentored new team members, and conducted real-time analysis to match client needs with services. At Quebecor I handled 100+ inquiries per day and maintained a customer satisfaction score of 85%.
I am technically inclined and comfortable on Windows and macOS, proficient with Microsoft Office, Excel, QuickBooks and Maestro. I seek remote, client-focused roles where I can apply problem-solving, mentor others, and maintain high satisfaction.
Experience
Work history, roles, and key accomplishments
Analyst, Client Contact Center
BDC
Oct 2021 - Jul 2025 (3 years 9 months)
Served as first point of contact for technical and product client inquiries, matching client needs to appropriate services and training new team members on digital tools and eligibility criteria.
Customer Service Specialist
Quebecor Media
Dec 2020 - Sep 2021 (9 months)
Handled 100+ inquiries per day via phone and email, troubleshooting subscription and account issues and guiding customers through platform use; maintained an 85% customer satisfaction score.
Payment Support Representative
Spectrum Telecommunications
Apr 2019 - Nov 2019 (7 months)
Assisted clients in resolving account and billing issues over the phone, maintained records and monitored account activity using Excel-based tracking to support retention.
Bookkeeper
XPO Logistics Inc.
Jan 2018 - Mar 2019 (1 year 2 months)
Managed invoicing, reconciliations, and remote accounting functions using QuickBooks to support back-office operations and resolve system-related issues.
Education
Degrees, certifications, and relevant coursework
CBConcordia University (John Molson School of Business)
Graduate Diploma in Business Administration, Business Administration
2020 - 2021
Completed a Graduate Diploma in Business Administration at Concordia University's John Molson School of Business from January 2020 to May 2021.
Wheeling Jesuit University
Bachelor of Science, Accounting
2013 - 2017
Earned a Bachelor of Science in Accounting at Wheeling Jesuit University, attending from August 2013 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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