Rita Emunemu
@ritaemunemu
Customer service professional driving high satisfaction through empathy, problem-solving, and multi-channel support.
What I'm looking for
I am a dedicated customer service professional with over three years of experience delivering high-quality support in fast-paced, high-volume environments. I consistently achieve strong customer satisfaction through effective communication, empathy, and first-contact resolution.
At Webbiit Technology I provided phone, email, and live chat support, collaborated cross-functionally to resolve complex cases, and exceeded performance targets for call handling time and satisfaction scores. Previously at Avenue Photo Studio I managed high call volumes, contributed feedback for process improvements, and was recognized for maintaining high service standards.
I bring technical proficiency with CRM tools (Salesforce, Zendesk), Microsoft Office, and telecommunication systems, and have a track record of improving operational efficiency, reducing call handling time, and supporting new-hire training to strengthen team performance.
Experience
Work history, roles, and key accomplishments
Customer Representative
Webbiit Technology
Jan 2023 - Present (2 years 10 months)
Delivered multi-channel customer support, achieving high first-contact resolution and increasing positive customer feedback while consistently meeting call handling and satisfaction targets.
Customer Representative
Avenue Photo Studio
Jan 2016 - Dec 2018 (2 years 11 months)
Managed high-volume customer inquiries on orders, returns, and product features, improving service efficiency and contributing process-improvement feedback recognized by management.
Education
Degrees, certifications, and relevant coursework
Universal School of Aviation
Cabin Crew, Cabin Crew / Aviation
2024 - 2024
Completed cabin crew training at Universal School of Aviation in 2024.
Delta State University
Bachelor of Science & Bachelor of Education, Biological Education
2018 - 2022
Completed Bachelor of Science and Bachelor of Education in Biological Education from 2018 to 2022.
Alison
Diploma, Customer Service
Completed online diploma in Customer Service.
Alison
Diploma, Educational Psychology
Completed online diploma in Educational Psychology.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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