Open to opportunities

Rita Emunemu

@ritaemunemu

Message

Customer service professional driving high satisfaction through empathy, problem-solving, and multi-channel support.

Nigeria

Message

What I'm looking for

I seek a customer-focused role in a collaborative company where I can deliver multi-channel support, improve processes, and grow into leadership.

I am a dedicated customer service professional with over three years of experience delivering high-quality support in fast-paced, high-volume environments. I consistently achieve strong customer satisfaction through effective communication, empathy, and first-contact resolution.

At Webbiit Technology I provided phone, email, and live chat support, collaborated cross-functionally to resolve complex cases, and exceeded performance targets for call handling time and satisfaction scores. Previously at Avenue Photo Studio I managed high call volumes, contributed feedback for process improvements, and was recognized for maintaining high service standards.

I bring technical proficiency with CRM tools (Salesforce, Zendesk), Microsoft Office, and telecommunication systems, and have a track record of improving operational efficiency, reducing call handling time, and supporting new-hire training to strengthen team performance.

Experience

Work history, roles, and key accomplishments

Current

Customer Representative

Current

Webbiit Technology

Jan 2023 - Present (2 years 10 months)

Delivered multi-channel customer support, achieving high first-contact resolution and increasing positive customer feedback while consistently meeting call handling and satisfaction targets.

Customer Support Zendesk Salesforce Live Chat Email Support Phone Support First Contact Resolutions CRM

Customer Representative

Avenue Photo Studio

Jan 2016 - Dec 2018 (2 years 11 months)

Managed high-volume customer inquiries on orders, returns, and product features, improving service efficiency and contributing process-improvement feedback recognized by management.