Azya Watts
@azyawatts
Organized professional excelling in customer service and administrative support.
What I'm looking for
I am a dedicated and organized professional with a proven track record in managing multiple priorities while maintaining a positive attitude. My experience spans customer service and administrative roles, where I have consistently delivered excellence in both face-to-face and remote interactions. I thrive in high-volume environments and possess strong time management skills, which enable me to efficiently handle various tasks.
Currently, I serve as a Guest Service Agent at Air Culinaire Worldwide, where I interact with clients and vendors to ensure seamless catering services for high-profile clients. My role involves creating detailed Excel sheets to monitor orders and addressing any discrepancies that arise. Previously, I worked as an Administrative Assistant at Whiz Kids Learning Center, where I maintained document compliance and managed electronic records, ensuring smooth operations for the executive staff.
With a background as a Health Insurance Claims Specialist, I have honed my analytical skills and developed a strong understanding of insurance policies and procedures. I am passionate about leveraging my skills in a dynamic environment where I can contribute to team success and continue to grow professionally.
Experience
Work history, roles, and key accomplishments
Guest Service Agent
Air Culinaire Worldwide
Feb 2024 - Present (1 year 3 months)
Interacted with clients and vendors via phone or email to provide updated order information. Assigned and confirmed orders to vendors or in-house kitchens for catering services. Created Excel sheets to monitor next day and future date orders.
Administrative Assistant
Whiz Kids Learning Center
Mar 2019 - Sep 2023 (4 years 6 months)
Updated records and files to maintain document compliance and managed electronic records database. Handled all file requests and placed, accepted, and followed-up on customer inquiries by phone. Provided administrative support on behalf of executive staff.
Health Insurance Claims Specialist
Amerigroup
Jun 2015 - Jan 2019 (3 years 7 months)
Communicated effectively with clients, handled inquiries, and resolved disputes. Analyzed data to support claims decisions by conducting investigations and collecting information. Approved or denied medical claims based on established processing criteria and maintained understanding of insurance policies.
Education
Degrees, certifications, and relevant coursework
Wharton High School
High School Diploma, General Studies
Completed high school education at Wharton High School. Gained foundational knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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