Joi Williams
@joiwilliams
Customer service representative delivering empathetic, efficient client support.
United StatesWhat I'm looking for
I am a dedicated customer service professional with experience supporting clients in insurance staffing environments. I initiated and managed client calls, scheduled meetings between clients and insurance agents, and consistently delivered high-quality service to resolve inquiries and issues.
I excel at first-level support, call routing, and coordinating client meetings, bringing clear communication and reliability to fast-paced phone environments. I am seeking roles where I can improve client satisfaction and contribute to a dependable team.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
ForgeStaffing
Aug 2022 - May 2025 (2 years 9 months)
Initiated and managed calls to current and potential customers, scheduled and coordinated meetings between clients and insurance agents, and resolved inquiries to provide high-quality customer service.
Customer Service Representative
WSCStaffing
Feb 2021 - Jul 2022 (1 year 5 months)
Provided first-level support to incoming callers, routed calls to appropriate resources, and answered inquiries while escalating issues as needed.
Education
Degrees, certifications, and relevant coursework
Penn Foster
Diploma
2016 -
Completed a Diploma program through Penn Foster in January–February 2016.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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