Joi Williams
@joiwilliams
Customer service representative delivering empathetic, efficient client support.
United StatesWhat I'm looking for
I am a dedicated customer service professional with experience supporting clients in insurance staffing environments. I initiated and managed client calls, scheduled meetings between clients and insurance agents, and consistently delivered high-quality service to resolve inquiries and issues.
I excel at first-level support, call routing, and coordinating client meetings, bringing clear communication and reliability to fast-paced phone environments. I am seeking roles where I can improve client satisfaction and contribute to a dependable team.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
ForgeStaffing
Aug 2022 - May 2025 (2 years 9 months)
Initiated and managed calls to current and potential customers, scheduled and coordinated meetings between clients and insurance agents, and resolved inquiries to provide high-quality customer service.
Customer Service Representative
WSCStaffing
Feb 2021 - Jul 2022 (1 year 5 months)
Provided first-level support to incoming callers, routed calls to appropriate resources, and answered inquiries while escalating issues as needed.
Education
Degrees, certifications, and relevant coursework
PFPenn Foster
Diploma
2016 -
Completed a Diploma program through Penn Foster in January–February 2016.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Joi?
You can contact Joi and 90k+ other talented remote workers on Himalayas.
Message JoiFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
