Open to opportunities

Rita Asante

@ritaasante

Message

Customer service and conflict-resolution expert with 5 years’ experience focused on retention and satisfaction.

Ghana

Message

What I'm looking for

I’m looking for a customer-focused role where I can lead confidently, resolve issues fast, and improve daily workflows. I want to help teams drive customer satisfaction and retention while delivering a smooth, upscale front-desk experience.

I’m a results oriented and motivated customer service expert with 5 years experience in customer service and conflict resolution. I’m skilled in communication, problem solving, and ensuring overall customer satisfaction, consistently achieving high customer retention in every environment.

As a Salon Manager, I elevated customer satisfaction and retention by 10% in the last 6 months by optimizing daily salon workflow and management to reduce client wait times while maintaining an upscale front desk experience. I also led and monitored a team of stylists to boost performance and cultivate repeat clients, and in prior roles I handled daily POS transactions and guest check-ins, coordinated with housekeeping for zero delays, and delivered product demonstrations to increase customer satisfaction and retention.

Experience

Work history, roles, and key accomplishments

Current

Salon Manager

Current

Hairdiosa Salon

Jan 2026 - Present (5 months)

Elevated customer satisfaction and retention by 10% over the last 6 months by optimizing daily salon workflow and reducing client wait times. Led and monitored stylists to improve performance and grow repeat clients.

Customer Service Customer Retention Process Optimization Team Leadership Time Management Conflict Resolution Client Experience

Receptionist

Vida's Short Let

Feb 2021 - Aug 2026 (5 years 6 months)

Processed daily cash, credit card, and digital wallet transactions accurately while coordinating with housekeeping to ensure room readiness and zero check-in delays. Welcomed and checked in 20+ guests, delivering personalized services to support customer satisfaction.

Cash Handling Payment Processing Customer Service Attention To Detail Time Management

Sales Representative

Olipat Salon

Mar 2018 - Jun 2020 (2 years 3 months)

Answered customer inquiries and delivered product demonstrations to show how to achieve desired results. Managed customer interactions to increase satisfaction and retention.

Sales Support Product Demonstrations Customer Retention Active Listening Problem Solving Empathy Customer Satisfaction