Open to opportunities

Sherifatu Muniru

@sherifatumuniru

Message

Service-oriented hospitality professional with 5+ years in customer care and client relationship management.

Ghana

Message

What I'm looking for

I seek client-focused roles in hospitality or customer service where I can use my interpersonal skills, resolve issues, and contribute to excellent guest experiences.

I am a multilingual, service-focused hospitality professional with over five years' experience in customer care, front-desk operations, and client relationship management. I take pride in delivering polished, personalized service, resolving complex problems, and building meaningful customer connections that exceed expectations.

My background includes coordinating client communications, managing daily operations and inventory for a small business, and assisting guests in hotel settings. I am detail-oriented, adaptable across cultures, and committed to teamwork, conflict resolution and continuous improvement of service delivery.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

PLB Company Limited

Sep 2024 - Present (1 year)

Coordinate and manage client communications to ensure timely resolution of inquiries and improve program operations through accurate record-keeping and scheduling of activities.

Client Communication Customer Service Scheduling Records Management CRM

Manager

SAFTS Ventures

Nov 2023 - Aug 2024 (9 months)

Managed daily operations including wholesale transactions, inventory control, and administrative logistics to maintain accurate stock levels and support business continuity.

Operations Management Inventory Management Administrative Support Logistics Record keeping Team Coordination

Front Desk Assistant

Ray Bow International Hotel

Dec 2021 - Aug 2022 (8 months)

Welcomed guests and managed check-in/check-out processes, handled inquiries across channels, and scheduled appointments to ensure a positive guest experience.

Guest Relations Check Out Scheduling Customer Care

Education

Degrees, certifications, and relevant coursework

University of Education, Winneba

Degree in Catering and Hospitality Education, Catering and Hospitality Education

2018 - 2022

Completed a degree program in Catering and Hospitality Education with coursework and practical training in food service, hospitality, and English language from September 2018 to May 2022.