Rishabh Shukla
@rishabhshukla
I resolve complex customer issues, improve service workflows, and lead teams that strengthen retention and satisfaction.
IndiaWhat I'm looking for
At Tech Mahindra, I handle escalated customer concerns, meet CSAT, First Response Time, and Resolution Time metrics, and work with technical teams to resolve complex service issues.
I improve workflows and compliance while turning support interactions into opportunities for customer loyalty and retention.
At WNS Global Services, I supported international parking-technology clients across the US, Canada, and UK. I earned Best Employee of the Month for six consecutive months and was promoted to Subject Matter Expert.
I’ve mentored new hires, led cross-training initiatives, and independently managed a team of 15 associates. My earlier work as a Lead Pharmacist strengthened my consultative selling, inventory coordination, and customer-focused communication.
Experience
Work history, roles, and key accomplishments
Consistently achieved and exceeded key performance metrics including CSAT, FRT, and RT. Recognized for handling escalated customer concerns with professionalism and playing a pivotal role in process improvement initiatives.
Provided top-tier customer support for international clients in parking technology solutions across the US, Canada, and the UK. Awarded Best Employee of the Month for six consecutive months and promoted to Subject Matter Expert, mentoring and training new hires.
Lead Pharmacist - Customer Experience
Quality Medical Store
Jul 2023 - Jul 2024 (1 year)
Identified opportunities to streamline sales operations and inventory coordination, resulting in faster order fulfillment and reduced stockouts. Utilized consultative selling techniques to guide healthcare professionals and customers through product selection.
Education
Degrees, certifications, and relevant coursework
Brahmanand P.G. College
Bachelor of Science, Biotechnology
Bachelor of Science in Biotechnology from Brahmanand P.G. College, Kanpur, Uttar Pradesh, completed in 2023.
Accenture
Project Management Virtual Experience, Project Management
Completed the Project Management Virtual Experience program.
Foundations of Digital Marketing and E-commerce, Digital Marketing and E-commerce
Completed the Foundations of Digital Marketing and E-commerce certificate.
Amazon Web Services (AWS)
Solutions Architect Virtual Experience Program, Cloud Architecture
Completed the Solutions Architect Virtual Experience Program.
University of Washington
Using Email for Networking in English, Professional Communication
Completed the Using Email for Networking in English course.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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