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Shoaib Kondkari

@shoaibkondkari

Customer Support Specialist at Narith Solutions supporting OpenLoop Health patients with appointments, subscriptions, and medication inquiries.

India

Message

What I'm looking for

I'm looking to contribute my customer support and operations experience in a role serving customers or patients, particularly in US healthcare support.

At Narith Solutions Pvt. Ltd. (OpenLoop Health USA Process), I support US healthcare patients by phone, email, and chat. I assist with appointment changes and subscription management.

I provide non-clinical support to patients in Medical Weight Loss and TRT programs, handle medication order status and account questions, and escalate clinical concerns according to company protocols.

At Sutherland Global Services Pvt. Ltd., I handled Tier-2 escalations for US clients and supervised and trained a team of 15 customer service agents.

At Spinneys Dubai LLC, I managed procurement and inventory operations, processed invoices using SAP, and coordinated with suppliers across the UAE. Earlier, as a Senior Call Center Agent at Sitel India Pvt. Ltd., I handled US customer inquiries about billing, technical support, and products.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Narith Solutions Pvt. Ltd.

May 2026 - Present (5 months)

Provide customer support to US healthcare patients via phone, email, and chat, assisting with appointment scheduling, subscription management, and medication order status inquiries. Escalate clinical concerns to healthcare providers and maintain accurate customer records.

Salesforce Zendesk CRM AWS Calling Platform Customer Support Healthcare Appointment Scheduling Escalation Handling

Senior Associate (Supervisor)

Sutherland Global Services Pvt. Ltd.

Nov 2023 - Jul 2024 (8 months)

Handled Tier-2 escalated customer support cases for US clients and supervised a team of 15 agents. Reduced escalation rates through coaching and effective problem-solving.

CRM Customer Support Tier 2 escalation Team Leadership Training Problem Solving

Retail Administrator

Spinneys Dubai LLC

Nov 2015 - Mar 2022 (6 years 4 months)

Managed procurement and inventory operations, processed invoices using SAP, and coordinated with suppliers and vendors. Supported sales teams with order management and cost-control initiatives.

SAP Procurement Inventory Management Invoice Processing Supplier Coordination Cost Control

Senior Call Center Agent

Sitel India Pvt. Ltd

Jan 2014 - Apr 2015 (1 year 3 months)

Handled inbound customer service calls for US customers, resolving billing, technical support, and product-related inquiries. Assisted in onboarding and mentoring new agents.

Customer Service Call Center Billing Technical Support Mentorship