Savitha Acharya
@savithaacharya
I lead customer service teams, improve KPIs, and strengthen workforce operations.
IndiaWhat I'm looking for
I've led customer service operations at Herbalife International India, managing teams of 18 to 20 agents and helping them meet performance targets.
I monitor calls, coach agents, run team huddles and reviews, and improve KPIs including AHT, CSAT, and FCR. I also manage real-time and intra-day activities, quality assurance, auditing, financial validation, escalations, and stakeholder communication.
My work includes daily enterprise, team, and agent-level reporting, performance-management tools, recruitment interviews, and regional, national, and international events and training sessions. I designed an Early Warning System Tracker and delivered upskilling programs in Basic Excel, customer service excellence, and process knowledge.
Previously, I handled customer satisfaction calls, quality checks, leisure bookings, vendor payments, and service escalations at ArthaHealth Options, and provided inbound customer support and floor support at Wipro. I've been recognized with six consecutive Best Team Leader Awards and an Outbound Campaign Excellence Award for maintaining a 70% customer retention rate.
Experience
Work history, roles, and key accomplishments
Led and managed a team of 18-20 customer service agents to meet performance targets, monitored calls, provided feedback, and drove improvements in KPIs such as AHT, CSAT, and FCR. Conducted coaching, team huddles, and performance reviews, and managed real-time and intra-day activities to meet operational and client goals.
Customer Service Representative
Artha Health Options
Nov 2011 - Mar 2013 (1 year 4 months)
Conducted customer satisfaction calls, implemented quality checks on customer care processes, managed leisure bookings and vendor payments, and handled escalation calls related to service complaints.
Assisted customers via inbound calls, provided floor support to enhance team productivity, and ensured prompt resolution of customer issues with proper escalation of complex matters.
Education
Degrees, certifications, and relevant coursework
Karnataka University
Bachelor of Arts, Arts
Bachelor of Arts degree from Karnataka University, Dharwad, completed in 2009.
Janata Vidyalaya
Pre-University Certificate, Pre-University
Completed II PUC from Janata Vidyalaya, Shirali, Bhatkal in 2004.
Krishna Telang High School
Secondary School Leaving Certificate, Secondary Education
Completed S.S.L.C from Krishna Telang High School, Sirsi (Uttara Kannada Dist) in 2002.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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