Ripunjay Singh

Handled customer inquiries and issues related to banking processes, specifically credit card services. Assisted customers with tasks such as credit limit increases, bill payments, and resolving issues with their credit cards. Provided exceptional customer service to ensure customer satisfaction and retention.

Utilized marketing strategies to sell new insurance contracts and adjust existing ones. Established rapport with potential clients through networking, cold calling, referrals, and other methods. Maintained continuous awareness of transactions, sales, and terms, and kept accurate records.

Conducted Autism Spectrum Research with a focus on Differentially Expressed Genes (DEGs) analysis. Employed T-Bioinfo Server pipelines for Kyoto Encyclopaedia of Genes and Genomes (KEGG) and Gene Ontology (GO) enrichment analyses on significant DEGs. Visualized and classified samples based on clinical, demographic, and phenotypic characteristics using gene expression data.

Developed a predictive model using machine learning to identify patterns in vaginal microbiota data. Processed and analysed 16S rRNA samples using bioinformatics tools. Demonstrated strong problem-solving and communication skills.

Developed and tested adaptable deep neural networks for clinically relevant retinal disease diagnosis. Achieved expert-level performance in diagnosing and recommending referrals for diverse retinal diseases. Utilized TensorFlow/Keras, RStudio, and Python for data analysis and model development.

Specialized in applying machine learning for medical diagnosis and drug discovery, focusing on tasks such as data collection and preprocessing. Contributed to the advancement of research initiatives at Anna University. Collaborated effectively with interdisciplinary teams, ensuring the seamless coordination.

Provided inbound customer service support for printers and computer systems. Assisted customers in troubleshooting electronic devices, resolving technical issues, and providing guidance on product usage. Conducted sales for software and cybersecurity products as needed, demonstrating product features and benefits to customers.