At Amazon Development Center, I manage end-to-end resolution workflows for high-priority customer escalations. I coordinate with cross-functional teams to improve customer experience and operational efficiency.
At Fill IT Solutions Pvt Ltd, I increased engagement by 30% through data-driven content strategies and improved conversion rates by 20% through funnel and click-to-buy initiatives.
I’m building LabConect, a side project to compare diagnostic labs and request quotes. I’ve designed customer workflows and lab onboarding processes, and conducted user research on pricing gaps and customer pain points.
