Open to opportunities

rindra ranarimanana

@rindraranarimanana

Message

Dynamic call center professional with expertise in customer service.

Madagascar

Message

What I'm looking for

I seek a dynamic work environment that values teamwork and offers growth opportunities.

As a dedicated professional with a background in call center operations and web management, I have honed my skills in customer service and technical support. My experience includes working as a technical advisor for Intelcia, where I successfully managed incoming and outgoing calls, providing solutions to customer issues and promoting products effectively.

In addition to my call center experience, I have worked as a freelance writer and webmaster, where I developed content for various topics and managed websites using WordPress. My technical knowledge extends to programming languages such as C#, PHP, HTML, CSS, and JavaScript, which enhances my ability to communicate effectively with clients and colleagues alike.

I am passionate about continuous learning and thrive in team environments. My adaptability and quick learning abilities allow me to integrate seamlessly into new work settings, making me a valuable asset to any organization.

Experience

Work history, roles, and key accomplishments

Current

Téléprospecteur

Current

IsoCall

Jan 2025 - Present (6 months)

Engaged in teleprospecting activities to identify and qualify potential leads. Conducted outbound calls to introduce products/services and schedule appointments.

Lead Generation Sales Customer Relationship Management Communication

Current

Téléprospecteur

Current

ExaGroup

Jan 2025 - Present (6 months)

Performed teleprospecting duties, focusing on outreach to prospective clients. Successfully generated new business opportunities through effective communication.

Outbound Sales CRM Software Negotiation

Technical Advisor

Intelcia

Jan 2021 - Present (4 years 6 months)

Managed inbound and outbound calls for SFR France, providing technical advice and resolving network and phone issues. Successfully advised clients on product features and sold telecommunication products and accessories.

Call Center Operations Technical Support Customer Service Troubleshooting Sales Telecommunications Problem Solving

Freelance Writer

Self Employed

Jan 2016 - Present (9 years 6 months)

Authored articles on diverse subjects, including telephony and computer hardware, for various platforms. Developed compelling Amazon product descriptions for www.lemeilleuravis.com, enhancing product visibility.

Content Writing SEO Research Copywriting WordPress

Webmaster

Singulière

Jan 2015 - Present (10 years 6 months)

Responsible for content management and updates for CTAMADA and Mikea Hotel websites using WordPress. Managed social media presence for Hotel Nerone Ristorante Italiano, increasing online engagement.

Webmastering WordPress Content Management Social Media Management SEO Photoshop HTML Web Mastering

Animator

ZAIN

Jan 2007 - Present (18 years 6 months)

Engaged audiences and facilitated various activities as an animator for ZAIN company. Contributed to positive customer experiences through interactive sessions.

Event Animation Customer Engagement Public Speaking Communication Team Collaboration

Receptionist

Hôtel TANAMASAOANDRO

Jan 2004 - Present (21 years 6 months)

Managed front desk operations, including guest check-ins and check-outs, and handled inquiries. Provided excellent customer service to ensure a pleasant stay for hotel guests.

Customer Service Guest Service Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

SoftWell Formation

Certificat, Call Center and Linguistic Enhancement

Completed a training program focused on call center operations and language enhancement. This certification signifies proficiency in customer service communication and linguistic skills essential for call center environments.

E-

E-média

Diplôme, Informatique – Web

Obtained a diploma in Web Informatics, covering essential aspects of web development and computer science. This program provided a strong foundation in internet technologies and web-related applications.

Centre Nationale de Télécommunication de Madagascar (CNT-MAD)

Diplôme de Technicien Supérieur, Informatique de Gestion

Earned a Higher Technician Diploma in Management Informatics, focusing on the application of information technology in business management. This program equipped me with skills in managing and optimizing IT systems for organizational efficiency.