At Concentrix, I handled more than 150 customer emails and 100 to 200 tickets per day, following procedures and documenting case updates. I reduced average ticket handling time by 15% and improved customer satisfaction by 20%.
I also updated databases, verified information, and followed up on customer cases through email and back-office work. I used Salesforce, MCP, Zendesk, C-Desk, and IX-Wisdom Translate.
Earlier, I participated in administrative follow-up at DRAMCO SARL and supported reception and guest needs at Hôtel Badamier. I’m fluent in French and English, and Malagasy is my native language.
