AHAndry H
@andryh
Experienced administrative professional with strong customer service skills.
MadagascarWhat I'm looking for
With a degree in Business Administration, I possess a diverse skill set in commercial, administrative, communication, and customer relations. My career began as a telemarketer in Madagascar's first call center, where I conducted outbound calls for surveys and other purposes. In 2010, I advanced to a role in communication and marketing within a public institution linked to the Ministry of Labor, serving as a liaison between headquarters, regional branches, and external entities.
From 2016 until the closure of the establishment in 2018, I was promoted to Executive Assistant to the General Management, handling all administrative tasks directly related to the management. Alongside my office duties, I also engaged in freelance work, providing customer support for online shops, managing pre- and post-sales services through email management software, social media, and live chat. These experiences have honed my skills in teamwork, adaptability, and effective communication.
Experience
Work history, roles, and key accomplishments
Online Boutique Manager
Self Employed
Jan 2021 - Present (4 years 5 months)
Managed online boutiques, handling all aspects of the business. This included inventory management, customer service, and marketing.
Virtual Assistant
Freelance
Jan 2016 - Dec 2021 (5 years 11 months)
Provided virtual assistant services for e-commerce businesses. This involved managing customer support through email, social media, and live chat, handling inquiries, complaints, and returns.
General Management Assistant
INISAR
Jan 2016 - Dec 2018 (2 years 11 months)
Served as the General Management Assistant, performing various administrative tasks. This included welcoming visitors, scheduling appointments, and organizing documents.
Communication Manager
INISAR
Jan 2010 - Dec 2016 (6 years 11 months)
Held the position of Communication Manager, facilitating communication between regional branches, partners, and target audiences. Contributed to technical activities and organized events such as exhibitions and fairs.
Consular Reception Staff
Consulat de France
Jan 2011 - Dec 2011 (11 months)
Worked as a temporary staff member at the French consular reception. Responsibilities included receiving the public and assisting with registrations and passport applications.
Teleoperator
VOCALYS
Jan 2005 - Dec 2005 (11 months)
Worked as a Teleoperator, primarily focusing on making appointments via telephone. Also involved in distributing samples and conducting market research.
Commercial Agent
APMA and New Magazine
Jan 2004 - Dec 2004 (11 months)
Served as a Commercial Agent, responsible for prospecting new clients and managing existing customer relationships. Focused on product sales and customer follow-up.
Education
Degrees, certifications, and relevant coursework
Alliance française
Diplôme DELF B2, French Language
Obtained the DELF B2 diploma, demonstrating proficiency in the French language.
IMGAM
Licence, Commercial Business Administration with Marketing Option
2002 - 2004
Completed a Licence degree in Commercial Business Administration. Focused studies on the Marketing option.
IEF ACEEM
Baccalauréat série A2, General Studies
Obtained the Baccalauréat série A2 diploma. This is equivalent to a high school diploma.
Availability
Location
MadagascarAuthorized to work in
Job categories
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