TFtantely francky
@tantelyfrancky
Experienced customer service professional with strong data entry skills.
MadagascarWhat I'm looking for
As a seasoned customer service professional, I have honed my skills in data entry and technical support over the years. My journey began in 2012 as a data entry operator, where I meticulously categorized and entered vital documents. This foundational experience paved the way for my subsequent roles, including web operator and chat moderator, where I developed a keen understanding of customer engagement and satisfaction.
Currently, I serve as a Senior Bilingual Operator at Oworkers Madagascar, where I annotate 3D and real images to ensure visual compliance for construction projects. My role involves collaborating closely with project managers to present progress to clients effectively. I pride myself on being organized, detail-oriented, and capable of thriving in dynamic environments, always striving to exceed customer expectations.
Experience
Work history, roles, and key accomplishments
WMConseiller Client
WEBHELP MADAGASCAR
May 2018 - Sep 2023 (5 years 4 months)
Gestion des demandes clients pour plusieurs entreprises, incluant Zalando et Orange, par mail et téléphone.
Opérateur Senior Bilingue
OWORKERS MADAGASCAR
May 2024 - Present (1 year)
Annotation d'images 3D et réelles pour assurer la conformité visuelle sur la plateforme IA Oculo.
Opérateur de saisie comptable
BEEPEEOO
Jan 2024 - Mar 2024 (2 months)
Saisie et traitement des données comptables, vérification des erreurs et collaboration avec les équipes comptables.
Agent SAV
EN VOITURE GERMAINE
Nov 2023 - Jan 2024 (2 months)
Assistance aux utilisateurs de la plateforme Getaround, gestion des réclamations et résolution de problèmes.
Modérateur de chat
SKHAY
May 2017 - Nov 2017 (6 months)
Encouragement des abonnés à interagir sur un site de rencontre, en utilisant des techniques de communication engageantes.
Modérateur de chat
PRISMA
Oct 2016 - Nov 2016 (1 month)
Fidélisation des clients abonnés à un site de rencontre par le biais de questions ouvertes.
Opérateur de saisie Facture
NUMEN MADAGASCAR
Apr 2016 - Jul 2016 (3 months)
Saisie de factures pour Bouygues Telecom et Uber, garantissant l'exactitude des données.
Opérateur web
MI-KIRY
Nov 2014 - Feb 2016 (1 year 3 months)
Qualification de produits cosmétiques et localisation d'hôtels en France à l'aide de Street View.
Opérateur de saisie
AREA
Mar 2012 - Oct 2014 (2 years 7 months)
Responsable de la découpe, catégorisation et saisie de documents de registres scannés, incluant des actes de naissance, mariage, décès et divorce.
Education
Degrees, certifications, and relevant coursework
Lycée Azaria Itaosy
Baccalauréat, General Education
2011 - 2012
Obtained the Baccalauréat Série A2, which is a diploma that qualifies students for higher education in Madagascar.
Lycée Arcade Itaosy
BEPC, General Education
2009 - 2010
Completed the BEPC, which is a national examination in Madagascar that assesses students' knowledge at the end of secondary education.
Collège Fandresena
CEPE, General Education
2004 - 2005
Achieved the CEPE, which is the primary education completion certificate in Madagascar.
Tech stack
Software and tools used professionally
Availability
Location
MadagascarAuthorized to work in
Job categories
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