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@jiaale

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Customer success / Customer support / Customer care

Madagascar

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What I'm looking for

I'm looking for a fast-paced remote customer support role where I can use French and English, resolve customer issues, support onboarding, and bring a calm, detail-oriented approach to high-volume interactions.

I've supported customers through live chat, email, client onboarding, and issue resolution for three years.

I'm fluent in French and English at C2 level, and I bring clear written communication, multitasking, and a calm, solutions-focused approach to high-volume interactions.

I work effectively in fast-paced remote environments while maintaining accuracy and professionalism. I also bring web and graphic design experience and a tech-savvy, detail-oriented mindset.

Experience

Work history, roles, and key accomplishments

Customer support (Inbound/Outbound)

Concentrix

Mar 2025 - Aug 2026 (1 year 5 months)

Provided bilingual French/English customer support via live chat and inbound/outbound calls for Orange customers facing TV, internet, and mobile issues. Assisted with troubleshooting, handled network outage inquiries, provided accurate updates, and managed multiple conversations while maintaining response-time and quality standards.

Call Center Operations Call Center Support Customer Service Customer Support Customer Care Operations

Customer support

Odity

Mar 2024 - Jun 2025 (1 year 3 months)

Managed client onboarding through live chat and email, preparing and verifying account files for accuracy and completeness. Followed up on missing documents and incomplete information while maintaining rigorous compliance tracking and providing clear, professional communication for a smooth client integration process.

Mail Services Chat Live Chat Customer Service Customer Support Customer Care Operations

Education

Degrees, certifications, and relevant coursework

ITTI Madagascar

Certificate of Proficiency English C2, English

2022 - 2023

Grade: C2

Activities and societies: Student

Certified C2-level English proficiency, demonstrating advanced ability in written and spoken English, with strong communication, comprehension, and professional language skills.