Open to opportunities

Bonard Ruhi

@bonardruhi

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Dynamic professional specializing in training and customer relations.

Madagascar

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What I'm looking for

I seek a role that fosters creativity and collaboration, allowing me to leverage my training expertise while contributing to a positive company culture.

As a dynamic and versatile professional, I have built a solid foundation in training, customer relations, telemarketing, and content creation. Currently, I serve as a Telemarketing Trainer at Intelcia, where I design and deliver engaging training sessions tailored to various profiles, both in-person and online. My passion for knowledge transfer drives me to create impactful learning experiences that empower individuals and enhance their skills.

In addition to my role at Intelcia, I work as a freelance writer, crafting compelling narratives and content for diverse clients. My experience includes conducting initial and ongoing training sessions, developing evaluation tools, and providing post-training support to ensure continuous improvement. I have also collaborated with Canal+ Academy in training programs across Morocco, Togo, and France, further honing my expertise in the field.

Experience

Work history, roles, and key accomplishments

Current

Telemarketing Trainer

Current

Intelcia

Jan 2025 - Present (7 months)

Currently a Telemarketing Trainer at Intelcia, I also work as a freelance writer. My passion for transmitting knowledge is expressed through the design of engaging training courses adapted to different profiles, whether in person or remotely.

Training Customer Relations Telemarketing Content Creation In Person Training Freelance Writing

Current

Ghostwriter & Story Editor

Current

Freelance

Anonymously wrote fiction and non-fiction texts for clients, including supernatural, emotional, or psychological stories. Collaborated with individuals and businesses on storytelling, copywriting, and editing projects.

ghostwriting Storytelling Copywriting Editing Project Management Content Creation

Expert Trainer | Customer Relations

Konecta

Jan 2020 - Dec 2024 (4 years 11 months)

Conducted initial and continuous training for inbound and outbound calls, including individual and collective coaching. Led workshops to strengthen skills and ensured quality of calls and sales.

Training Coaching Performance Analysis

Quality Assurer / Quality Coach

Konecta

Jan 2017 - Dec 2020 (3 years 11 months)

Evaluated call quality and controlled sales for Canal+. Monitored commercial performance and provided support to advisors.

Quality Assurance Performance Monitoring Call Evaluation

TÉ

Field Expert | Technical Assistance

Télésourcia

Jan 2017 - Dec 2017 (11 months)

Provided on-site support and facilitated skill-building workshops for a telecom operator (Free – France). Ensured smooth operations and improved team capabilities.

Facilitation

Technical Advisor

Intelcia

Jan 2017 - Dec 2017 (11 months)

Provided technical assistance for an Internet service provider (SFR – France). Handled customer inquiries and resolved technical issues.

Technical assistance Customer Support Troubleshooting Internet Service Provider Call Center Operations Internet Service Providers

TÉ

Teleadvisor & Telesales Agent

Télésourcia

Jan 2016 - Dec 2017 (1 year 11 months)

Conducted telemarketing for a telephone operator and served as a back-office advisor for an Internet service provider (SFR – France). Managed sales calls and provided administrative support.

Telemarketing Back Office Support Sales Customer Service Administrative Support

End-of-Study Intern

La Pépinière d’Antsirabe

Jan 2015 - Dec 2015 (11 months)

Completed an end-of-study internship in the marketing and sales department. Focused on analyzing the company's competitive landscape.

Marketing Sales Market Analysis Competitive Analysis Report Writing

Employee Intern

Cotonnière d’Antsirabe (COTONA)

Jan 2014 - Dec 2014 (11 months)

Completed an employee internship in the quality department of a textile industry company. Gained practical experience in quality control processes.

Quality Control Textile Industry Quality Assurance Data Analysis

Education

Degrees, certifications, and relevant coursework

Lycée Technique et Professionnel Antsirabe

Brevet d’étude professionnel – G3, Agent Commercial - Technique Commerciale

Earned a professional studies certificate in Commercial Agent - Commercial Technique. This credential provided foundational knowledge in commercial practices.

Institut Supérieur de Technologie (IST) Antananarivo

Diplôme de Technicien Supérieur (DTS), Marketing et Commerce

Completed a higher technician diploma in Marketing and Commerce. This program provided a strong foundation in business principles and market strategies.

Lycée Technique et Professionnel Antsirabe

Baccalauréat professionnel – G3, Agent Commercial - Technique Commerciale International

Obtained a professional baccalaureate with a specialization in Commercial Agent - International Commercial Technique. This qualification focused on practical skills for commercial roles.