Open to opportunities

Rim Triki

@rimtriki

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Customer service and coordinator professional with 7+ years improving patient and guest experiences.

Canada

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What I'm looking for

I’m looking for a fast-paced, client-focused role where I can coordinate schedules, handle front-desk/transactions, resolve complaints quickly, and deliver excellent service using my multilingual communication.

I’m a highly motivated customer service professional with 7+ years of diverse experience across hospitality, aviation, food service, retail, sales management, and clinical coordination. I consistently exceed customer expectations by resolving complaints efficiently, processing transactions accurately, and multitasking in fast-paced environments.

Most recently, as a Coordinator at Smile Dentistry, I coordinated daily patient scheduling, managed front-desk administrative operations (patient intake, insurance verification, and record maintenance), and served as the primary point of contact for patient inquiries. I bring strong communication in English, French, and Arabic, plus proficiency with Microsoft Office Suite, POS systems, and database management—alongside a calm, safety-minded approach shaped by my aviation experience.

Experience

Work history, roles, and key accomplishments

Coordinator

Smile Dentistry

Coordinated daily patient scheduling and managed front-desk operations, including patient intake, insurance verification, and record maintenance. Served as the primary point of contact for patient inquiries in a fast-paced clinical environment.

Patient Scheduling Appointment Management Patient Intake Insurance Verification Medical Records Management Front Desk Operations Customer Service Record Maintenance

Waiter / Customer Service

Paramount Fine Foods

Delivered high-quality hospitality service by engaging guests, presenting menus, and providing detailed dish explanations and recommendations. Processed customer payments accurately and handled returns to support a smooth dining experience.

Hospitality Food Service Payment Processing Returns Customer Satisfaction

Crew Member

Mandarin Restaurant

Provided friendly, professional customer service and resolved issues in a pleasant and timely manner. Processed cash and credit card transactions accurately and supported efficient, clean, and safe restaurant operations.

Customer Service Complaint Resolution Cash Handling Food Safety & Cleanliness Teamwork

Correctional Officer

Department of Justice

Maintained facility safety and security through patrols and inmate supervision while enforcing institutional policies and procedures. Documented incidents in detailed reports and supported rehabilitation programming in compliance with legal and regulatory requirements.

Inmate Supervision Policy Enforcement Incident Reports Report Writing Rehabilitation Support & Compliance Team Collaboration

Sales Manager

International Materiel Agricole

Managed and supervised staff operations and oversaw daily sales activities, including target setting and team performance. Developed client relationships, negotiated contracts, and coordinated inventory management and procurement of agricultural equipment and materials.

Sales Leadership Target Setting Client Relationship Management Contract Negotiation Sales Operations Inventory Management

Flight Attendant

Etihad Airways

Ensured passenger safety and security by enforcing regulations and maintaining a secure flight deck. Delivered premium service across First and Business cabins, handled disruptive passengers calmly, and contributed to continuous improvement initiatives.

Passenger Safety Cabin Service First Business Class Operations Customer Service Conflict Resolution

TV Anchor, Actress and Model

Massaya Channel

Gathered information, conducted interviews, and presented news stories throughout the day. Worked closely with reporters, camera crews, and editors to ensure accurate, timely, and engaging broadcasts.

Interviewing News Presentation Content Verification Public Speaking Unbiased Reporting