Looking for a job

Alice Habib

@alicehabib

Message

I resolve high-volume customer inquiries and coordinate timely, accurate service support.

Canada

Message

What I'm looking for

I'm looking for a customer-facing support role where I can resolve inquiries, coordinate service, maintain accurate records, and work with internal teams in a fast-paced environment.

I've supported customers at Bank of Montreal, handling account updates, payment questions, service requests, and sensitive collections conversations while maintaining accurate records.

At Agero, I managed high-volume roadside-assistance calls, troubleshot service issues, coordinated with providers, and kept customers informed during time-sensitive situations.

I've also coordinated schedules, documentation, activities, and communications in retirement and media environments. I bring calm, empathetic customer support, clear communication, and strong administrative coordination.

Experience

Work history, roles, and key accomplishments

Customer Service / Collections Representative

Bank of Montreal (BMO)

Jul 2025 - Jul 2026 (1 year)

Handled customer inquiries, account updates, and payment questions while maintaining a professional experience. Investigated and resolved issues, escalated complex concerns, and documented interactions accurately.

Customer Service Account Support Issue Resolution Inbound Calls Documentation Outlook Google Workspace

Resident Support & Recreation Assistant

Woodhall Retirement Park

Jan 2025 - May 2025 (4 months)

Provided empathetic support to residents and organized social activities and wellness programs. Assisted with scheduling, record keeping, and administrative requests.

Customer Service Scheduling Record keeping Documentation Activity Coordination Communication Skills

Customer Service / Driving Assistance Representative

Agero

Aug 2024 - Jan 2025 (5 months)

Managed high-volume inbound calls for roadside assistance and service coordination. Used multiple digital systems, troubleshot issues, and coordinated solutions under pressure.

Customer Service Inbound Calls Troubleshooting Digital Systems Documentation Coordination

Producer

Channels Television

Jan 2023 - Jan 2024 (1 year)

Coordinated schedules, guest communication, logistics, and administrative tasks in a fast-paced media environment. Supported live broadcast preparation and managed multiple priorities.

Coordination Scheduling Communication Skills Logistics Administrative Support Deadline Management