Danica Aina Catindig

Provide customer service, prepare and assemble sandwiches to company standards, monitor stock levels, and support daily operations to maintain quality and efficient service.

Deliver exceptional guest experience through order-taking, accurate transactions, product preparation, and maintaining cleanliness and safety standards.

Managed staff attendance, processed leave and tickets, handled invoices for service providers and travel agencies, and investigated employee complaints to improve HR processes.

Handled office inventory, processed invoices and expenses, arranged travel, and prioritized communications to ensure timely administrative operations.

Maintained office supplies and equipment, managed phone communications, and coordinated calendars and travel arrangements to support operational efficiency.

Managed skincare inventory, maintained sanitation standards, ensured client comfort during treatments, and assisted with product applications and cleansing procedures.

Managed guest inquiries and reservations, trained new host staff, and performed opening and closing duties to ensure smooth front-of-house operations.

Monitored agent performance, standardized call procedures, reviewed sales and survey data, and provided feedback to improve quality and resolution rates.

Handled incoming customer calls, maintained account records, processed adjustments, and coordinated with departments to resolve recurring issues and improve processes.

Responded to customer inquiries on orders and products, handled escalations and time-critical issues, maintained records, and assisted customers with website navigation and orders.

Completed Bachelor of Science in Pharmacy at the University of Santo Tomas, graduating in May 2010.

Activities and societies: Loyalty Awardee

Completed secondary education at Holy Spirit Academy of Malolos, graduating in May 2007 and received a Loyalty Award.