Rimjhim Rosalin

Involved in strategic planning, vision-mission development, and policy analysis for the organization. Contributed to high-level decision-making processes to guide the ministry's objectives.

Responsible for leading and managing IT operations globally, heading a team of 400+ resources and driving on-time project completion. Led AI Product lifecycle, optimizing ML workflow, and managed a $1.5M+ product portfolio, increasing revenue by 40%. Defined and delivered MVPs by translating customer voice into clear product requirements.

Led the product development of Receiptmate, a financial solution, integrating it into over 15 financial institutions. Drove agile product development through user story mapping and backlog grooming, ensuring successful MVPs aligned with user needs. Oversaw the full PDLC for Neurallabs AI Foundation & Amavi EdTech, securing a $1.5 million government contract and establishing 20+ strategic technolog

Managed over 12,000 annual incidents, achieving a 97% customer satisfaction rate and streamlining CSOperations by creating SOPs. Led the application transition from Lease Plus to Aspire tool, designing business requirement documents and consolidating documentation for smooth migration. Identified bottlenecks in budgeting, implementing solutions that reduced reporting times by 20%.

Delivered end-to-end software development lifecycle (SDLC) for product lines, improving project delivery speed by 25% and user engagement by 30%. Authored comprehensive BRDs and PRDs, boosting project efficiency by 65%, and utilized SQL and product analytics tools for data-driven decisions. Used MIRO and JIRA for user story mapping and MVP planning, enhancing customer success and ratings.

Optimized supply chain processes through Inventory Reconciliation and Route Optimization. Supervised, trained, and led a 15-member team to standardize processes and implement agile practices. Achieved a 20% decrease in logistics expenses by refining delivery routes and reducing redundancies, enhancing warehouse efficiency.

Managed client cases end-to-end, applying agile practices to optimize service delivery. Increased client retention by 45% through proactive case management and gained 120 new clients within one year. Increased user retention by 35% by leading the development and deployment of an AI-powered recommendation engine.

Completed the Business Analysis program, focusing on key principles and practices of business analysis.

Grade: Distinction

Earned an MBA with Distinction, specializing in Finance and Management. This program provided a strong foundation in business strategy and financial principles.

Grade: Distinction

Graduated with Distinction in Electronics and Communication Engineering. The curriculum covered core concepts in electronics, communication systems, and engineering principles.