Soraia da Silva Zacarias

At PayPal (Zettle), I support customers across onboarding, payment journeys, and account inquiries in a fast-paced international fintech environment. I help customers move from signup to their first successful transaction while building trusted, long-term relationships.

I've contributed to the Beeline system transition by creating onboarding documentation, process guidelines, and workflow improvements that support operational standardization for future teams.

My background spans customer success, client experience, logistics, research and development, and international travel. At Wermdo Invest Sweden AB and Lutosa do Brasil, I managed supplier relationships, transportation coordination, imports, exports, and customer-related operational issues.

Having worked with multicultural teams across Europe and South America, I bring multilingual communication, empathetic problem solving, and practical operational support to international customer environments.