Open to opportunities

Nesandu Edirisooriya

@nesanduedirisooriya

Message

I am a customer-focused digital banking and administrative professional.

Sri Lanka

Message

What I'm looking for

I’m seeking a role in digital banking or operations to apply customer support, admin, and technical skills within a collaborative, fast-paced team, with opportunities for learning and clear career growth.

I am a dedicated and adaptable professional with hands-on experience in digital banking customer support and administrative consulting. I excel at troubleshooting technical issues, handling high-pressure customer queries, and maintaining strong client relations while supporting HR operations and logistics.

I bring bilingual communication in English and Sinhala, practical skills in IT, mechanics and electronics, and a track record of coordinating teams during crisis response and humanitarian projects. I am committed to continuous learning and to contributing reliably to a collaborative, fast-paced organization.

Experience

Work history, roles, and key accomplishments

Customer Support

Nations Trust Bank

Provided digital banking customer support, troubleshooting technical issues and resolving high-pressure queries to maintain service continuity and client satisfaction.

Digital Banking Technical Troubleshooting Customer Service CRM Sinhala Problem Solving Multitasking Communication

Consultant Admin

Nesna Group of Companies

Oversaw HR operations and employee coordination, maintained client relations, and supported logistics across transportation, distribution, and marketing to streamline operations.

HR Operations Coordination Client Relations Logistics Support Administration Communication Multitasking Leadership

Education

Degrees, certifications, and relevant coursework

OKI International School

Cambridge International A Levels, Cambridge International A Levels

Activities and societies: Chess, Athletics, Badminton; participated in flood and landslide relief initiatives and food distribution to homeless populations.

Completed Cambridge International A Levels with 3 E passes.

OKI International School

Cambridge IGCSE / O Levels, Cambridge International O Levels

Activities and societies: Chess, Athletics, Badminton; participated in flood and landslide relief initiatives and food distribution to homeless populations.

Completed Cambridge International O Levels achieving 1 A* and 5 A passes.