Daniel Castle - Team Lead/Manager, CX Resolutions - Seatgeek | Himalayas
DC
Open to opportunities

Daniel Castle

@danielcastle

Results-oriented professional with expertise in leadership and photography.

United States

What I'm looking for

I am seeking a role that values creativity and leadership, offering opportunities for growth and collaboration.

I am a highly motivated professional with a proven track record of exceeding expectations and delivering innovative solutions that align with company goals. My experience spans leadership roles in customer service and creative instruction, where I excel in fast-paced, deadline-driven environments. I have a strong independent work ethic and exceptional discretion in handling confidential information.

Throughout my career, I have managed teams effectively, focusing on enhancing service quality and team morale. At Seatgeek, I led a team of 30 customer service representatives, driving cross-functional collaboration and analyzing performance metrics to uphold customer satisfaction standards. My freelance photography work has allowed me to collaborate with clients across the country, delivering quality images for various marketing and editorial purposes.

In addition to my leadership and client service experience, I have a strong background in creative instruction and visual media. I designed and delivered a dynamic photography curriculum at Alexander Dawson School, adapting lesson plans to meet individual learning styles. My passion for photography and visual design drives my commitment to fostering creativity while maintaining academic rigor.

Experience

Work history, roles, and key accomplishments

GA

Photography Instructor & Media Producer

Guided Discoveries Astrocamp

Jan 2010 - Present (15 years 5 months)

Delivered engaging photography instruction to youth ages 8–17, fostering their creative development. Served as the official camp photographer and media producer.

PF

Sales Associate

Parlux Fragrances

Jan 2008 - Present (17 years 5 months)

Conducted one-on-one sales with consistent sales per hour leadership. Trained new associates and executed special events, contributing to team development.

Education

Degrees, certifications, and relevant coursework

Portland State University logoPU

Portland State University

Bachelor of Arts, Humanities

Completed a Bachelor of Arts in Humanities at Portland State University. This program provided a broad foundation in various disciplines, fostering critical thinking and analytical skills.

Tech stack

Software and tools used professionally

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