Daniel Castle
@danielcastle
Results-oriented professional with expertise in leadership and photography.
What I'm looking for
I am a highly motivated professional with a proven track record of exceeding expectations and delivering innovative solutions that align with company goals. My experience spans leadership roles in customer service and creative instruction, where I excel in fast-paced, deadline-driven environments. I have a strong independent work ethic and exceptional discretion in handling confidential information.
Throughout my career, I have managed teams effectively, focusing on enhancing service quality and team morale. At Seatgeek, I led a team of 30 customer service representatives, driving cross-functional collaboration and analyzing performance metrics to uphold customer satisfaction standards. My freelance photography work has allowed me to collaborate with clients across the country, delivering quality images for various marketing and editorial purposes.
In addition to my leadership and client service experience, I have a strong background in creative instruction and visual media. I designed and delivered a dynamic photography curriculum at Alexander Dawson School, adapting lesson plans to meet individual learning styles. My passion for photography and visual design drives my commitment to fostering creativity while maintaining academic rigor.
Experience
Work history, roles, and key accomplishments
Team Lead/Manager, CX Resolutions
Seatgeek
Jan 2021 - Present (4 years 5 months)
Managed a team of 30 customer service representatives focused on escalated case resolution. Led biweekly team meetings and weekly 1:1 coaching sessions, fostering team growth and performance.
Event Expert
Seatgeek
Jan 2019 - Present (6 years 5 months)
Served as an Event Expert, handling various customer service inquiries and issues. Contributed to maintaining high standards of customer satisfaction.
Photography Instructor
Alexander Dawson School
Jan 2015 - Present (10 years 5 months)
Designed and delivered dynamic photography curriculum to students. Adapted lesson plans to individual learning styles, fostering creativity and academic rigor.
Freelance Photographer
Freelance Photographer
Jan 2011 - Present (14 years 5 months)
Managed complex shoot logistics and resolved client issues to ensure project success. Delivered high-quality images for marketing, editorial, and client use.
Photography Instructor & Media Producer
Guided Discoveries Astrocamp
Jan 2010 - Present (15 years 5 months)
Delivered engaging photography instruction to youth ages 8–17, fostering their creative development. Served as the official camp photographer and media producer.
Sales Associate
Parlux Fragrances
Jan 2008 - Present (17 years 5 months)
Conducted one-on-one sales with consistent sales per hour leadership. Trained new associates and executed special events, contributing to team development.
Education
Degrees, certifications, and relevant coursework
Portland State University
Bachelor of Arts, Humanities
Completed a Bachelor of Arts in Humanities at Portland State University. This program provided a broad foundation in various disciplines, fostering critical thinking and analytical skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Skills
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