Open to opportunities

Jaquelyn Pirri

@jaquelynpirri

Message

I lead global learning, events, and member support programs that strengthen customer experiences.

United States

Message

What I'm looking for

I'm seeking a customer service-focused role where I can use communication, problem-solving, event operations, and member support experience to build loyalty, resolve issues efficiently, and contribute independently or within a dynamic team.

I'm currently supporting YPO's global and regional Forum and Learning initiatives, providing high-level service, officer training, onboarding, and strategic support for up to 3,000 leaders annually.

I've served as a primary contact for regional and chapter officers, helping them navigate resources, platforms, learning calendars, forum health, and chapter goals. I collaborate across global teams on board meetings, budgets, and service improvements while considering organizational and cultural needs.

As Chapter Director/Manager for YPO Chicagoland, I planned and facilitated up to 40 events annually for groups of 10 to 300 guests and supported budgets up to $560K. I managed vendors, venues, A/V, communications, member onboarding, finances, QuickBooks, reimbursements, and social media content.

My background also includes managing network platforms and global event quality at YPO, leading a 20-person photography team at Northstar Resort, and operating a clothing store with $10K in monthly sales. I bring hands-on event operations, customer service, communications, team leadership, and creative production experience.

Experience

Work history, roles, and key accomplishments

Current

Regional Forum and Learning Manager

Current

YPO

May 2022 - Present (4 years 3 months)

Provide high-level customer service and strategic support for global and regional Forum and Learning initiatives, including officer training and onboarding for up to 3,000 leaders annually. Serve as the primary point of contact for regional and chapter-level officers, offering personalized assistance and expertise with role clarity, resources, and platform navigation.

Customer Service Training Onboarding Strategic Support Problem Solving Microsoft Office

Global Network Director/Forum Network Specialist/NCM

YPO

Jun 2020 - Jan 2023 (2 years 7 months)

Manage the day-to-day functionality of both the web and mobile Network platforms and related social media platforms, from planning and development to approvals and communication. Partner with Event Directors to develop the event design and experience process by evaluating industry best practices, trends, and implementing key learnings into SOPs.

Network Management Social Media Event Planning Strategic Planning Quality Control Vendor Management Procurement

Chapter Director/Manager

YPO Chicagoland

Jun 2018 - Jan 2023 (4 years 7 months)

Plan, manage, and provide on-site facilitation of up to 40 events per year ranging in size from 10 to 300 guests. Assist in the development of annual, event, and project budgets of up to $560K and manage chapter finances and company QuickBooks and bank accounts.

Event Planning Budget Management Quickbooks Customer Service Social Media Lightroom Final Cut Pro Canva Salesforce Cvent

Photography Manager

Northstar Resort

Oct 2016 - Jun 2018 (1 year 8 months)

Manage a team of 20 full-time and part-time employees and oversee 34,000 photo sessions and 138,000 photos taken. Collaborated and provided all photos and editing for events, lodging website, and promotional photos for Northstar.

Team Management Photography Event Photography Revenue Growth safety management

Owner

Jaque's Clothing

Aug 2013 - Dec 2015 (2 years 4 months)

Conceived, launched, and managed a clothing store that grossed $10K in monthly sales. Responsible for all purchasing, expense management, employee staffing, and payroll.

Business Management Purchasing Expense Management Staffing Payroll Social Media Marketing

Area Marketing Director

Raw Artists

Mar 2012 - Aug 2013 (1 year 5 months)

Managed 10 professionals that included DJs, cinematographers and graphic designers. Coordinated monthly events that include runway shows, musical performances and art galleries.

Marketing Event Coordination Team Management Social Media