Sean Netherlain
@seannetherlain
Customer-focused support specialist with 6+ years of experience.
United StatesWhat I'm looking for
I'm a customer-focused support specialist with over six years of experience in resolving technical issues and managing logistics. My journey has been defined by a commitment to delivering calm and clear communication, even under pressure. I excel at translating frustration into clarity, ensuring that users feel supported and understood throughout their experience.
In my previous roles, I have successfully managed client projects in photography and design, creating visual branding materials and coordinating complex shoots. My experience at Kwikset, Weiser, and Pfister as a Consumer Support Representative allowed me to resolve over 50 customer tickets daily, consistently exceeding service benchmarks. I take pride in my ability to diagnose complex product issues and guide users through step-by-step solutions with empathy and technical clarity.
With a growing skillset in tech and UX, I am passionate about solving problems and creating better user experiences from the ground up. I believe that effective communication and creative problem-solving are key to success in any role, and I strive to bring these strengths to every project I undertake.
Experience
Work history, roles, and key accomplishments
Barista
Starbucks
Nov 2023 - Present (2 years 7 months)
Delivered high-quality service in fast-paced, high-volume environments while maintaining accuracy and calm under pressure. Trained new team members and contributed to store consistency during peak hours.
Consumer Support Representative
Kwikset, Weiser, Pfister Support
May 2017 - Present (9 years 1 month)
Resolved 50+ customer tickets daily across phone and email support channels, consistently exceeding service benchmarks. Diagnosed complex product issues and guided users through step-by-step solutions with empathy and technical clarity.
Consumer & Logistics Coordinator
Cryoport
Jan 2017 - Present (9 years 5 months)
Coordinated time-sensitive medical shipments between fertility clinics and FedEx to ensure secure, on-time delivery of IVF materials. Managed sensitive client information in accordance with HIPAA guidelines.
Photographer, Designer, Educator
Self Employed
Mar 2015 - Present (11 years 3 months)
Managed client projects from concept to delivery, ensuring timely and high-quality results across photography, design, and video. Designed visual branding materials including logos and promotional content for small businesses.
Tea Specialist
The Coffee Bean & Tea Leaf
Jul 2012 - Present (13 years 11 months)
Developed product expertise through company-led training and applied it to customer education and upselling. Ensured consistency and quality across handcrafted beverages while maintaining high service standards.
Customer Service, Warehouse Support, Logistics Coordinator
Simple Mobile LLC
Jan 2009 - Present (17 years 5 months)
Provided phone setup and network support to customers, improving satisfaction and reducing return rates. Coordinated daily shipments between warehouse and dealer locations to maintain optimal inventory levels.
Education
Degrees, certifications, and relevant coursework
Sean hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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