Open to opportunities

Sean Netherlain

@seannetherlain

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Customer-focused support specialist with 6+ years of experience.

United States

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What I'm looking for

I am looking for a role that values empathy and creativity, where I can further develop my skills in tech and user experience while contributing to a supportive team environment.

I'm a customer-focused support specialist with over six years of experience in resolving technical issues and managing logistics. My journey has been defined by a commitment to delivering calm and clear communication, even under pressure. I excel at translating frustration into clarity, ensuring that users feel supported and understood throughout their experience.

In my previous roles, I have successfully managed client projects in photography and design, creating visual branding materials and coordinating complex shoots. My experience at Kwikset, Weiser, and Pfister as a Consumer Support Representative allowed me to resolve over 50 customer tickets daily, consistently exceeding service benchmarks. I take pride in my ability to diagnose complex product issues and guide users through step-by-step solutions with empathy and technical clarity.

With a growing skillset in tech and UX, I am passionate about solving problems and creating better user experiences from the ground up. I believe that effective communication and creative problem-solving are key to success in any role, and I strive to bring these strengths to every project I undertake.

Experience

Work history, roles, and key accomplishments

Barista

Starbucks

Nov 2023 - Present (1 year 9 months)

Delivered high-quality service in fast-paced, high-volume environments while maintaining accuracy and calm under pressure. Trained new team members and contributed to store consistency during peak hours.

Customer Service Food Service Sales Product Promotion Inventory Management

Consumer Support Representative

Kwikset, Weiser, Pfister Support

May 2017 - Present (8 years 3 months)

Resolved 50+ customer tickets daily across phone and email support channels, consistently exceeding service benchmarks. Diagnosed complex product issues and guided users through step-by-step solutions with empathy and technical clarity.

Zendesk Jira Google Workspace CRM Technical Support Troubleshooting Customer Service Documentation Conflict Resolution Training

Consumer & Logistics Coordinator

Cryoport

Jan 2017 - Present (8 years 7 months)

Coordinated time-sensitive medical shipments between fertility clinics and FedEx to ensure secure, on-time delivery of IVF materials. Managed sensitive client information in accordance with HIPAA guidelines.

Logistics Coordination HIPAA)Record keeping Cross Functional Communication Shipment Tracking Client Communication

Photographer, Designer, Educator

Self Employed

Mar 2015 - Present (10 years 5 months)

Managed client projects from concept to delivery, ensuring timely and high-quality results across photography, design, and video. Designed visual branding materials including logos and promotional content for small businesses.

Photography Graphic Design Video Editing Visual Branding Client Management Logistics Coordination Lesson planning

Tea Specialist

The Coffee Bean & Tea Leaf

Jul 2012 - Present (13 years 1 month)

Developed product expertise through company-led training and applied it to customer education and upselling. Ensured consistency and quality across handcrafted beverages while maintaining high service standards.

Product Knowledge Customer Education Upselling Quality Control Customer Engagement Sales

Customer Service, Warehouse Support, Logistics Coordinator

Simple Mobile LLC

Jan 2009 - Present (16 years 7 months)

Provided phone setup and network support to customers, improving satisfaction and reducing return rates. Coordinated daily shipments between warehouse and dealer locations to maintain optimal inventory levels.