At Afriment, I processed more than 150 emails daily with 99% accuracy and created onboarding processes, customer guides, and troubleshooting resources to reduce repeated inquiries.
At Teleperformance, I supported clients of major global brands by phone, email, and live chat, resolving issues and escalating complex cases when needed.
At Master Class Premium Cleaners, I managed a multi-line phone system and introduced customer feedback and follow-up processes. I’m certified in customer relationship management and Google Workspace, and I’ve used Zapier to automate customer support workflows.
