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Open to opportunities

Rahmon Adepeju

@rahmonadepeju

Dedicated customer support professional with over 8 years of experience.

Nigeria

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a versatile and vibrant customer support professional with over 8 years of experience in both frontline and supervisory roles. My career has been marked by a commitment to enhancing customer satisfaction and operational efficiency through data-driven insights and technology. Currently, I serve as a Senior Customer Service Representative at Marionnette Cleaning Service, where I manage a team of four, leading to an 18% improvement in customer satisfaction scores.

Throughout my career, I have successfully implemented various initiatives, including a new CRM system that reduced customer wait times by 15% and a quality assurance program that decreased customer complaints by 22%. My ability to consistently exceed customer service KPIs, including a 95% satisfaction rating, underscores my dedication to providing exceptional service. I thrive in dynamic environments and am passionate about fostering strong relationships with customers and colleagues alike.

Experience

Work history, roles, and key accomplishments

MS
Current

Senior Customer Service Representative

Marionnette Cleaning Service

Sep 2023 - Present (1 year 9 months)

Managed a team of 4 customer service representatives, improving customer satisfaction scores by 18%. Spearheaded the implementation of a new CRM system, reducing customer wait times by 15%. Consistently exceeded customer service KPIs with a 95% satisfaction rating.

MR

Customer Service Lead

Maths & Statistics Researchers.ME

Jun 2020 - Aug 2020 (2 months)

Oversaw a team of 7 customer service representatives, achieving a 92% customer satisfaction rating. Implemented a quality assurance program that reduced customer complaints by 22% and developed a loyalty program that increased repeat business by 35%.

Education

Degrees, certifications, and relevant coursework

Westford University logoWU

Westford University

Postgraduate Diploma, Business Management

2016 -

Completed a Postgraduate Diploma in Business Management, focusing on enhancing managerial skills and understanding business operations.

American Institute of Business logoAB

American Institute of Business

Certificate, Supply Chain Management

2013 -

Earned a Certificate in Supply Chain Management, gaining insights into logistics, procurement, and supply chain optimization.

State College of Technology logoST

State College of Technology

Associate Degree, Customer Service

2007 -

Obtained an Associate Degree in Customer Service, focusing on customer relations, communication skills, and service excellence.

Tech stack

Software and tools used professionally

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Rahmon Adepeju - Senior Customer Service Representative - Marionnette Cleaning Service | Himalayas