Rahmon Adepeju
@rahmonadepeju
Dedicated customer support professional with over 8 years of experience.
NigeriaWhat I'm looking for
I am a versatile and vibrant customer support professional with over 8 years of experience in both frontline and supervisory roles. My career has been marked by a commitment to enhancing customer satisfaction and operational efficiency through data-driven insights and technology. Currently, I serve as a Senior Customer Service Representative at Marionnette Cleaning Service, where I manage a team of four, leading to an 18% improvement in customer satisfaction scores.
Throughout my career, I have successfully implemented various initiatives, including a new CRM system that reduced customer wait times by 15% and a quality assurance program that decreased customer complaints by 22%. My ability to consistently exceed customer service KPIs, including a 95% satisfaction rating, underscores my dedication to providing exceptional service. I thrive in dynamic environments and am passionate about fostering strong relationships with customers and colleagues alike.
Experience
Work history, roles, and key accomplishments
Senior Customer Service Representative
Marionnette Cleaning Service
Sep 2023 - Present (1 year 9 months)
Managed a team of 4 customer service representatives, improving customer satisfaction scores by 18%. Spearheaded the implementation of a new CRM system, reducing customer wait times by 15%. Consistently exceeded customer service KPIs with a 95% satisfaction rating.
Customer Service Lead
Maths & Statistics Researchers.ME
Jun 2020 - Aug 2020 (2 months)
Oversaw a team of 7 customer service representatives, achieving a 92% customer satisfaction rating. Implemented a quality assurance program that reduced customer complaints by 22% and developed a loyalty program that increased repeat business by 35%.
Customer Support Representative
Nive Digital
Feb 2016 - Oct 2019 (3 years 8 months)
Provided high-quality customer service to an average of 60 clients daily, achieving a 90% first-call resolution rate. Exceeded monthly sales targets by identifying relevant products and services, recognized for exceptional problem-solving skills.
Customer Associate & Team Lead
Symalite Global Solution
Mar 2013 - Nov 2015 (2 years 8 months)
Achieved a 15% increase in customer satisfaction by providing timely resolutions. Implemented new procedures that reduced resolution time by 20% and improved first-call resolution rates by 10%. Enhanced customer retention through proactive outreach.
Education
Degrees, certifications, and relevant coursework
WUWestford University
Postgraduate Diploma, Business Management
2016 -
Completed a Postgraduate Diploma in Business Management, focusing on enhancing managerial skills and understanding business operations.
ABAmerican Institute of Business
Certificate, Supply Chain Management
2013 -
Earned a Certificate in Supply Chain Management, gaining insights into logistics, procurement, and supply chain optimization.
STState College of Technology
Associate Degree, Customer Service
2007 -
Obtained an Associate Degree in Customer Service, focusing on customer relations, communication skills, and service excellence.
Availability
Location
NigeriaAuthorized to work in
Job categories
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