Rahmon Adepeju

Managed a team of 4 customer service representatives, improving customer satisfaction scores by 18%. Spearheaded the implementation of a new CRM system, reducing customer wait times by 15%. Consistently exceeded customer service KPIs with a 95% satisfaction rating.

Oversaw a team of 7 customer service representatives, achieving a 92% customer satisfaction rating. Implemented a quality assurance program that reduced customer complaints by 22% and developed a loyalty program that increased repeat business by 35%.

Provided high-quality customer service to an average of 60 clients daily, achieving a 90% first-call resolution rate. Exceeded monthly sales targets by identifying relevant products and services, recognized for exceptional problem-solving skills.

Achieved a 15% increase in customer satisfaction by providing timely resolutions. Implemented new procedures that reduced resolution time by 20% and improved first-call resolution rates by 10%. Enhanced customer retention through proactive outreach.

Completed a Postgraduate Diploma in Business Management, focusing on enhancing managerial skills and understanding business operations.

Earned a Certificate in Supply Chain Management, gaining insights into logistics, procurement, and supply chain optimization.

Obtained an Associate Degree in Customer Service, focusing on customer relations, communication skills, and service excellence.