Ridwan Hossain

I’m an Operations Executive and MBA (MIS) candidate with 1+ years of experience in supply chain management and last-mile logistics. I manage end-to-end operational workflows to ensure on-time order fulfilment and high customer satisfaction, coordinating vendors, third-party logistics partners, and internal teams to remove bottlenecks. Using KPI/SLA tracking and root-cause analysis, I’ve delivered measurable results, including a 20% reduction in delivery delays, a 25% decrease in support calls, and 60% workflow automation.

Previously, as a Junior Key Account Manager, I reduced last-mile delivery delays by 20% through re-engineering route planning and data-driven dispatch scheduling, while managing 50+ retail accounts. I designed a real-time parcel-tracking system to cut inbound support calls by 25% and automated CRM reporting workflows to eliminate manual data entry. I’m proficient in Python, SQL, Power BI, and ERP systems (SAP/Oracle working knowledge), and I bring a strong, process-improvement mindset to turn operational data into better decisions and customer experience.