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Arif Mahmud

@arifmahmud

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Logistics operations professional at Betopia Group, resolving client service issues and supporting account onboarding.

Bangladesh

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What I'm looking for

I'm interested in contributing to operational excellence in a fast-paced retail environment by optimizing logistics processes.

At Betopia Group, I communicate with clients to resolve service-related issues and onboarding concerns, handle account updates and service requests, and escalate complex cases to the appropriate teams.

Previously, I managed daily delivery hub operations at Pathao Courier Limited, supervised delivery teams at Paperfly Pvt Ltd, and supported shipment operations at REDX Logistics Ltd. My experience includes shipment tracking, customer issue resolution, logistics coordination, and operational reporting.

Experience

Work history, roles, and key accomplishments

Current

Sr. Executive, Business Development

Current

Betopia Group

Sep 2024 - Present (2 years 1 month)

Communicates with clients to resolve service-related issues and onboarding concerns. Handles client accounts, updates, and service requests efficiently, escalating complex cases as needed.

Client Management Issue Resolution Communication Skills Escalation Management

Hub In-Charge

Pathao Courier Limited

Nov 2023 - Aug 2024 (9 months)

Managed daily logistics operations for a high-volume delivery hub. Supervised delivery personnel, coordinated with cross-functional teams, and reduced delivery delays through effective issue resolution.

Logistics Operations Team Supervision KPI Monitoring Issue Resolution Cross functional Coordination

Supervisor

Paperfly Pvt Ltd

Dec 2022 - Oct 2023 (10 months)

Supervised delivery team and handled customer complaints and service issues. Investigated delivery inconsistencies and maintained client communication for high-priority concerns.

Team Supervision Customer Service Issue Resolution Communication Skills