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Robin Sardar

@robinsardar

Message

Operations professional at Lalamove improving driver retention through targeted campaigns.

Bangladesh

Message

At LALAMOVE, I manage driver and fleet partner onboarding, support, and communication. I designed mission-based bonus targets and ran retention campaigns that raised driver retention from 60% to 75% in four weeks.

At PATHAO LIMITED, I supported daily ride operations and driver support, maintaining around 95% SLA compliance. By reinforcing SOPs and standardizing workflows, I helped reduce operational errors by 25%.

Earlier, I managed key merchant accounts at PATHAO LIMITED and handled customer support for foodpanda and Uber Eats at GENEX INFOSYS. I also improved key-account onboarding flows through A/B testing, cutting time-to-first-delivery by 15%.

Experience

Work history, roles, and key accomplishments

Current

Associate, Operations (Driver)

Current

Lalamove

Jan 2026 - Present (9 months)

Manage driver onboarding, support, and communication, coordinate with corporate clients and fleet partners, and track order fulfillment reports. Designed mission-based bonus targets and ran retention campaigns that lifted driver retention from 60% to 75% in four weeks.

Driver Operations Onboarding Stakeholder Management Data Analysis Retention campaigns Reporting Process Improvement

Executive, Operations (Rides)

Pathao Limited

Jan 2023 - Jan 2026 (3 years)

Oversaw daily execution for driver support and operations agents, maintaining around 95% SLA compliance. Tracked KPIs such as AHT and response time, contributing to a 22% improvement in team productivity and reducing operational errors by 25%.

Operations Management SLA Compliance KPI Tracking Process Standardization Team Coordination Escalation Management Data Analysis

Key Account Manager (Courier)

Pathao Limited

Jan 2021 - Jan 2022 (1 year)

Managed relationships with key merchant accounts, overseeing onboarding through to long-term retention. Improved onboarding flows through A/B testing, cutting time-to-first-delivery for key accounts by 15%.

Account Management Customer Onboarding A B Testing Sales Collaboration Merchant Engagement Process Improvement

Customer Support Executive (Foodpanda)

Genex Infosys

Jan 2020 - Jan 2021 (1 year)

Managed 120+ live chat support interactions, resolving order issues, refunds, and delivery delays. Maintained accurate customer records and handled queries end-to-end, following SOPs and quality guidelines.

Customer Support Live Chat Issue Resolution Documentation SOP Adherence CRM

Customer Support Representative (Uber Eats)

Genex Infosys

Jan 2019 - Jan 2020 (1 year)

Handled high volume of inbound and outbound calls, resolving order, delivery, and payment issues. Documented interactions and collaborated on complex cases with the IR team.

Customer Support Call Handling Issue Resolution Documentation SLA Adherence Fraud Management