RNricky nyoni
@rickynyoni
Experienced IT specialist with over 10 years in technology services.
ZimbabweWhat I'm looking for
I am an Information Technology Specialist with more than 10 years of experience in the industry, dedicated to providing a wide range of IT services. My expertise includes database creation, website design, and customer service, ensuring that I deliver the best possible solutions for my clients. I have a proven track record of improving system efficiency and customer satisfaction through proactive support and innovative problem-solving.
In my recent role as an I.T. Service Desk Specialist at Pride Tech, I collected and analyzed customer information to enhance service delivery, resulting in significant efficiency increases. I also led a team to train new employees, ensuring they quickly adapted to their roles. My experience as a Customer Service Agent at Pondlane Marketing allowed me to pioneer a proactive customer follow-up system, which greatly improved customer loyalty and retention rates.
With a diploma in Business Information Technology and a Cisco Certification, I am equipped with the technical knowledge and skills necessary to excel in various IT roles. I am passionate about leveraging technology to solve complex problems and enhance user experiences.
Experience
Work history, roles, and key accomplishments
Driver
Orap
Sep 2023 - May 2024 (8 months)
Managed daily vehicle mileage records and organized travel schedules. Ensured vehicles were maintained and ready for use, arranged repairs, and conducted maintenance checks to minimize downtime.
Customer Service Agent
Pondlane Marketing
Jun 2021 - Aug 2022 (1 year 2 months)
Implemented a proactive customer follow-up system that significantly improved customer loyalty. Led a cross-functional team to adopt a new ERP system and enhanced sales efficiency through CRM tool training. Provided technical assistance to clients, resolving software and hardware issues.
I.T. Service Desk Specialist
Pride Tech
Jan 2019 - Mar 2020 (1 year 2 months)
Collected and examined customer information to enhance service delivery, resulting in increased efficiency. Provided maintenance and upgrades for company computers, ensuring optimal system performance. Led a team training initiative to improve job proficiency and managed customer calls to minimize hold times.
Education
Degrees, certifications, and relevant coursework
NTNational University of Science and Technology
Cisco Certification, Networking
2019 - 2019
Obtained Cisco Certification, specializing in networking and IT infrastructure, which provided essential skills for managing and securing networks.
Speciss College
Higher National Diploma, Business Information Technology
2016 - 2016
Achieved a Higher National Diploma (H.N.D) in Business Information Technology, enhancing skills in advanced IT applications and business management.
Speciss College
Diploma, Business Information Technology
2015 - 2016
Completed a Diploma in Business Information Technology, focusing on the integration of technology in business processes and systems.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
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