Open to opportunities

Prajwal Shukla

@prajwalshukla

Message

B2B sales and customer success manager driving retention, renewals, and revenue growth.

India

Message

What I'm looking for

I want a B2B role where I can own a client portfolio end-to-end, drive consultative selling, and protect renewals through proactive customer success—using CRM data to improve pipeline, handle issues fast, and collaborate cross-functionally to hit targets.

I’m a results-driven B2B sales and client management professional with experience across new business acquisition, account management, and customer success. I own the full client lifecycle—from prospecting and onboarding through long-term relationship management, retention, and revenue growth—using consultative selling and proactive follow-up to consistently hit targets.

In my current role, I manage end-to-end corporate client relationships, drive 100+ daily outreach touchpoints, and act as the primary point of contact post-sale to protect renewals and account health. I keep detailed CRM records for every interaction and pipeline stage, and I enjoy cross-functional collaboration to resolve issues quickly and improve outcomes.

Experience

Work history, roles, and key accomplishments

Current

Regional Manager Intern

Current

India Post Payments Bank (IPPB)

Jul 2025 - Present (11 months)

Served as the primary point of contact for account-related queries and supported a smooth customer onboarding experience. Conducted area mapping and prospect outreach to convert prospects into long-term account holders, collaborating internally to implement service improvements that increased customer satisfaction.

Customer Support Customer Onboarding Account Management Service Improvement Customer Satisfaction Collaboration

Current

Regional Manager Intern

Current

India Post Payments Bank

Jul 2025 - Present (11 months)

Serve as primary customer contact for account-related queries, resolving issues and supporting a smooth onboarding experience. Conduct area mapping and outreach to convert prospects into long-term account holders and collaborate to implement service improvements that increase customer satisfaction.

Customer Support Customer Onboarding Customer Retention Area Mapping & Outreach Service Improvement Sales Lead Generation

Current

Senior Sales Corporate Executive

Current

InfoEdge India Ltd.

Jan 2025 - Present (1 year 5 months)

Manage end-to-end corporate client relationships, driving 100+ daily outreach touchpoints and 2–3 client meetings while balancing new business acquisition and retention. Achieved the monthly revenue target in month 2 of the quarter and act as primary post-sale contact to protect renewals through proactive issue resolution and CRM tracking.

B2B Sales Account Management Customer Success Client Onboarding Consultative Selling

Growth & Strategy Intern

ConnectNest

Jun 2025 - Jul 2025 (1 month)

Closed 5+ client sales using consultative, needs-based selling and personalized follow-up. Performed market and competitor research to refine client messaging and improve positioning.

B2B Sales Consultative Selling Market Research Competitor Analysis

Derivatives Trader

Self-Employed Trader

Nov 2021 - Jan 2024 (2 years 2 months)

Operated independently in a fast-paced, deadline-driven environment, strengthening analytical and decision-making capabilities. Managed work autonomously while meeting time-sensitive execution demands.

Equity Derivatives Trading Market Analysis Financial Decision Making Independent Execution Deadline Driven Analytical Thinking Self Management

Derivatives Trader (Self-Employed)

Index & Equity

Nov 2021 - Jan 2024 (2 years 2 months)

Operated independently in a fast-paced, deadline-driven trading environment, strengthening analytical and decision-making capabilities. Owned personal performance and execution responsibilities across trading activities.

Equity Derivatives Trade Execution Independent work Self Management

Campus Ambassador

International Model United Nations (IMUN)

Sep 2022 - Oct 2022 (1 month)

Built and maintained relationships with a diverse network of participants and sponsors, owning communication end-to-end. Managed promotional campaigns from outreach through completion, ensuring stakeholder satisfaction.

Stakeholder Management Relationship Building Campaigns Event Coordination Communication Management Cross Functional Collaboration